Financial Counselor Intake

Do you believe that compassion and compliance can coexist?

Are you an experienced hospice intake professional who understands that behind every referral is a family navigating one of life’s most vulnerable moments?

We are seeking a seasoned Financial Counselor – Intake to join our hospice and palliative care team. This is not just an administrative role — it is a mission-critical position that ensures patients and families receive timely access to care while maintaining the highest standards of regulatory compliance and ethical integrity.

For nearly 100 years, the Visiting Nurse Association of Texas (VNA) has been a trusted pioneer in hospice care, helping our neighbors age with dignity and independence. Our mission-driven work spans 16 counties across North Texas—including Collin, Dallas, Denton, Kaufman, and Tarrant to rural communities in Fannin and Navarro—ensuring no one faces life's transitions alone. As a non-profit, we prioritize people over profits, treating every patient like family and maintaining a gold standard of clinical excellence.

Beyond hospice, our community roots run deep through programs like Meals on Wheels.

Joining our team means more than a competitive salary and mileage reimbursement. We offer comprehensive medical, dental, and vision plans, along with employer-paid life and short and long-term disability insurance. To support your future, we offer a 401(k) with a 6% match and a fast, two-year vesting schedule. We also prioritize work-life harmony through generous PTO, eight total paid holidays, and opportunities for professional growth and tuition reimbursement—all within a supportive, mission-driven culture.

As a nonprofit hospice organization, our mission is rooted in dignity, compassion, and service. The Financial Counselor in Intake plays a pivotal role in:

• Ensuring patients meet Medicare Conditions of Participation and insurance requirements
• Protecting compliance standards while moving referrals efficiently
• Serving as the financial and regulatory gatekeeper during the admission process
• Supporting families by clarifying benefits and insurance eligibility during critical moments

Your work directly impacts how quickly and smoothly patients can begin receiving care.

In this highly collaborative and fast-paced onsite role, you will:

• Review and process hospice and palliative care referrals with urgency and accuracy
• Verify insurance benefits and assess Medicare/Medicaid eligibility requirements
• Interpret face-to-face requirements, benefit periods, and coverage guidelines
• Communicate clearly with referral sources, marketing, billing, and hospice leadership
• Enter and maintain accurate data in the electronic medical record system
• Evaluate referrals for ACO relationships and appropriate source designation
• Serve as a liaison between intake, billing, and operational teams
• Ensure strict confidentiality and regulatory compliance at all times

This role requires both heart and precision — someone who understands the emotional weight of hospice referrals while maintaining operational excellence.

You are an experienced hospice intake professional who:

• Has prior hospice intake or medical billing experience (required)
• Understands Medicare Conditions of Participation and Hospice Eligibility Guidelines
• Thrives in a structured, compliance-driven environment
• Works with urgency without sacrificing accuracy
• Communicates with empathy and professionalism
• Is comfortable navigating electronic medical records and billing systems (Netsmart experience preferred)
• Demonstrates strong organizational skills and critical thinking

You value being part of a nonprofit organization where mission comes before margins.

This is an onsite position within a collaborative hospice operations team. The environment is fast-paced, referral-driven, and requires adaptability, strong problem-solving skills, and the ability to meet deadlines while maintaining compassion and professionalism.

If you are ready to bring your hospice intake expertise to a purpose-driven organization where your work truly matters — we would love to connect with you.

The Visiting Nurse Association of Texas is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by federal, state, or local law.