Clinical Applications Specialist

Overview

This job can be filled in Dallas or Austin.

The Clinical Applications Specialist supports the implementation, configuration, and use of practice management (EPM) and electronic health record (EHR), the Patient Experience Platform (PxP) portal applications and LUMA health. The Clinical Applications Specialist works directly with Health Services, Information Technology (IT), Patient Access and Quality and Risk Management (RQM) leadership to configure the Next Gen and LUMA health applications based on practice needs.

The Clinical Applications Specialist may also provide assistance with interfaces and ancillary software relating to Next Gen. Works closely with Health Services and other staff to ensure smooth and accurate operation of practice management and EHR applications. This position assists in the formulation of procedures and best practices for end-users. Supports the organization's strategic plan and workplace inclusion initiatives. Ensures productivity expectations, customer service, and compliance standards are maintained.

Abides by the organization's mission in performing job duties. Demonstrates an understanding and commitment to PPGT's culture of quality, safety and risk awareness.

• Conducts system testing, training development, application integration planning, and onsite support.
• Maintains the Electronic Medical Records (EMR) File Maintenance to utilize the system most effectively, evaluate reporting tool capabilities and create custom reports as needed.
• Performs daily and monthly audits to maintain data integrity.
• Provides technical support to health center staff on electronic practice management (EPM), electronic medical records (EMR), and LUMA health issues.
• Answers, evaluates, and prioritizes requests for assistance from users experiencing problems, referring or escalating as appropriate.
• Responds to Help Desk requests related to EMR and ancillary applications, e.g. password resets, interface issues, chart merge requests, etc.
• Works closely with all staff to accomplish organizational goals.
• Updates forms or documents in EMR and LUMA health in compliance with the organization's Medical Standards and Guidelines.
• Logs and tracks requests using help desk software, maintains history records, and related problem documentation.
• Produces timely and accurate statistical reports for internal management, Planned Parenthood Federation of America and regulatory agencies.
• Keeps current on knowledge of Planned Parenthood of Greater Texas (PPGT) policy and procedures that affect the use of the practice management system including protocol changes and pricing changes.
• Has unrestricted access to patient protected health information (PHI) on paper and electronic forms and health records for purposes of treatment, payment, and/or healthcare operations. The use of a patient's protected health information should be limited to information needed for the specific task that is being performed or requested by the individual patient. Disclosure of any patient information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid patient authorization.
  
  Must adhere to minimum necessary rule.
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

• High School diploma or equivalent + 5 years of related experience or Associate's degree + 3 years of related experience or Bachelor's degree + 1 year of related experience.
• Related
  
  Experience:
  
  Direct experience in healthcare EMR management and/or IT application product management supporting electronic records. Next Gen EPM and EHR experience preferred. Experience with Windows technical support, troubleshooting and helpdesk support is a plus.
• Next Gen EPM and EHR Certification preferred.
• Healthcare IT certification is a plus.

Must be able to work primarily with fingers such as picking, pinching, or typing. Must be able to perceive attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Must be able to talk such as convey detailed or important spoken instructions to other workers accurately. Must be able to hear such as the ability to receive detailed communication orally.

Must be able to communicate effectively. Will have substantial movements of the wrists, hands, and/or fingers. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects. Office and Health Center environment.

• Must be able to work the organization's hours of operation. At times, testing and project tasks are required on evenings or weekends.
• Must be able to travel as required.
• Ability to apply technical capabilities in solving business…