Hotline Counselor; Bilingual-Spanish

Job Details

Job Location:

DALLAS, TX 75228
Position Type:
Full Time
Salary Range: $18.14 - $27.22 Hourly
Job Category:
Nonprofit - Social Services

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

• Provides crisis telephone counseling, establishes rapport, and assesses level of client risk and provides mental and emotional support by active listening, comforting words and positive problem solving.
• Conducts intake assessments for new residents and provides emergency placement services for women and children who are victims of domestic violence.
• Provides referral services to individuals calling the Safe Campus hotline and provides a safety plan when clients cannot stay at the campus.
• Monitors the front desk and assists clients with distributing medication, toiletries, etc.
• Ensures client records and forms are accurate and current; assists in providing statistical information as required.
• Maintains appropriate professional boundaries with clients.
• Assists with special events and activities when required.
• Provides transportation for clients when necessary, using agency vehicles.
• Attends required staff meetings and in-service training sessions.
• Greets volunteers and assists with signing in.
• Assists with training of new staff, interns, and volunteers who answer the hotline.
• Responds appropriately to emergency situations.
• Assists with data entry when necessary.
• Performs daily assigned program audits.
• Reviews daily screenings.
• Maintains departmental spreadsheets, digital hold info for incoming clients, and DV beds updates.
• Completes client intakes and traffics when needed.
• Performs basic administrative tasks, including reports and statistical summaries, and other duties that are not listed here but are deemed necessary for the well-being of the agency.
• Maintains current professional knowledge of domestic violence and crisis theory, including assessment of danger.
• Performs other duties as assigned.

• Bachelor’s degree in social work, psychology, counseling, criminal justice, and/or related human services field preferred.
• Minimum one year of experience in crisis intervention and/or domestic violence hotline required, or an equivalent combination of education, training, and experience.
• Bilingual, English/Spanish required.

• Knowledge of the dynamics of domestic violence and the impact of children and women experiencing or witnessing abuse.
• Ability to answer the telephone hotline in a calm and effective manner.
• Ability to deal calmly and effectively in high-stress situations.
• Ability to take thorough and accurate case notes.
• Ability to work as a team member with other staff members.
• Ability to interact well with diverse populations.
• Ability to provide appropriate interventions and referrals for each family.
• Ability to maintain confidentiality of records relating to clients’ treatment.
• Ability to work erratic hours and weekends and overnight shifts.
• Ability to pass and maintain a clear criminal background check.

• Valid Texas Driver’s License with a clear driving record.

• Must have the emotional and physical stamina to handle prolonged sitting or standing while managing stressful situations, including addressing complaints, responding to difficult requests, and interacting with individuals in crisis, all while maintaining composure and a sense of humor.
• Ability to perform physical tasks such as stooping, bending, reaching, climbing, and interacting with children and clients.
• Capable of answering multiple telephone lines with clear speaking and listening skills.
• Duties are primarily performed seated, with opportunities for brief periods of standing or walking to relieve sitting.
• Limited physical effort required, including walking, standing, lifting, and carrying light objects (less than 25 lbs.) frequently.
• Work is generally performed in an office environment with minimal physical discomforts, though occasional exposure to noise, dust, or dirt may…