Medical Practice Assistant- PRN

Location:

Moody Outpatient Center 4th Floor

Medical Practice Assistant- PRN

Primary Purpose

Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience. Coordinates activities in the clinical areas and facilitates a smooth patient flow. Assists with patient data collection, performs select screenings, and completes medical office functions relevant to the area/assignment.

Education

• None

Experience

• Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.

• Patient registration experience preferred.

• Prefer completion of coursework towards an accredited medical technology or medical assistant certification.

• Medical Office Assistance experience or training a plus.

Equivalent Education and/or Experience

• May have an equivalent combination of education and experience to substitute for the experience requirements.

Skills or Special Abilities

• Must be able to work collaboratively with colleagues to deliver patient/customer services that exceed patient expectations as evidenced by patient satisfaction scores.

• Must be able to demonstrate competency required as applicable to the specialty area.

• Must have demonstrated communication skills to include above-average verbal skills (heavy public contact) and written skills. Bilingual skills preferred.

• Must have familiarity with diagnostic ICD-9-CM coding and HCPCS-CPT4 procedure codes.

• Must have working knowledge of medical terminology.

• Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.

• Must be detail-oriented and have sharp analytical skills to resolve registration issues as related to multiple groups, including third-party payors, physicians, patients, and the system.

• Must be able to solve problems within the guidelines of established policies and procedures.

• Must be able to adjust to multiple demands, shifting priorities, and rapid change.

Responsibilities

• Proficiently performs patient service activities in coordination with the clinical team, including but not limited to:
  Ensures patient and family comfort, safety, privacy, and confidentiality at all times.
• Adapts work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient.
• Greets patients and families, making them feel welcome and wanted.
• Assists patients and families with directions, inquiries, and information as requested. Ensures needs are addressed satisfactorily.
• Keeps patients and families informed about wait times and any other factors that may affect the visit.
• Stays cognizant of clinical/area needs to facilitate patient care and flow.
• Assess patient experience at the end of each visit to determine if patient needs were met.
• Coordinates clinic/area activities and facilitates business processes in accordance with standards.
  Performs pre-visit activities to gather patient information from internal and external service or entities to ensure information is available to the clinic team for the visit.
• Checks the patient into the clinic. Correctly identifies the patient prior to performing tasks. Reviews and updates patient accounts to ensure registration and coverage are current and complete.
• Confirms or verifies coverage as needed. Identifies and refers patients for financial counseling as appropriate.
• Performs upfront cash collections; receives, verifies, and posts money transactions following Parkland cash management policies and procedures. All monies must be accounted for through the patient accounting system and/or point of sale system. Verifies and completes daily reconciliations that ensure cash transactions are handled accurately and that deposits are made daily.
• Assists with the process of internal and external appointments, referrals, and information retrieval. Schedules appointments in accordance with clinical team directive and patient desires/availability.
• Performs charge capture and charge reconciliation to ensure encounters are complete and closed in a timely manner.
• Documents (paper or electronic) completely, accurately, legibly, and…