Ig Community Support Advocate

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About the role:

The Ig Community Support Advocate is someone who has proficient experience with primary immunodeficiency (PI) and has familiarity with immunoglobulin (Ig) treatment. You will provide unbranded, disease state education, and peer to peer support to people living with Primary Immunodeficiency enrolled in My Ig Source  while being mindful of legal and regulatory constraints during every interaction. You will report to the Community Engagement and Recruitment Lead.

PLEASE NOTE:
Hours are Monday to Thursday 9am EST to 6pm EST, and Friday, 9am EST to 5:30pm EST.

Remote – can be located anywhere in U.S.

How you will contribute:

• Patient Education, Peer to Peer Support & Community Outreach
• Make outgoing and handle incoming calls via the toll-free My Ig Source  phone line.
• Provide unbranded disease state information, education, and resources about PI, unbranded Ig treatment, plasma, self-advocacy, My Ig Source , and Takeda programs.
• Enroll patients/caregivers in My Ig Source  and obtain opt-in, providing a positive experience for all callers documenting all interactions appropriately.
• Handle or triage incoming calls from HCPs as appropriate.
• Travel to/attend approved local, regional, and national patient events, trade shows, attend relevant HCP events, share experience/speak at events to educate on PI, the need for peer-to-peer support, and the educational resources offered by Takeda.
• Attend Unbranded PI Education Support Meetings using discretion in interactions to be mindful of legal and regulatory constraints.
• Attend National walks, local education days to facilitate understanding of My Ig Source , and Ig Community Support at Takeda Internal PI Education.
• Participate in videos, brochures, photos, etc. sharing their experience as an advocate, personal experience with PI and My Ig Source  to be shared internally and externally in multiple media.
• Provide feedback to senior leaders of Ig CST on the patient, HCP, disease state, and emotional journey perspective when permissible.
• Educate internal audiences on PI patient experience and patient journey, My Ig Source , and all My Ig Source  educational tools and resources.
• Share information, complying with Takeda policies and SOPs and Legal, Regulatory, and Ethics & Compliance guidance.

Minimum Requirements /

Qualifications:

• Bachelor’s Degree preferred
• 3-5 years customer service/sales experience in a professional setting, or teaching experience (required if no degree)
• Patient Advocacy, health care and/or experience in a regulated industry is preferred
• Significant education or experience with primary immunodeficiency (PI) strongly preferred
• Proficient communication, interpersonal, and English language oral skills are essential
• Strong understanding of the pharmaceutical, biotechnology, medical device or other healthcare industries and relevant laws and regulations
• Excellent decision-making ability and strong analytical skills
• Ability to take initiative and ownership of assigned duties
• Excellent organizational skills and acute attention to detail
• Ability to work on multiple projects simultaneously and prioritize work
• Basic computer and internet skills including knowledge of Microsoft Office products such as Excel, PowerPoint, and Word
• Have extensive understanding of primary immunodeficiency
• Ability to explain complicated subjects in an easy-to-understand manner
• The following personal characteristics:
  Compassion and passion for the patients we serve. A bias towards action with high ethical standards, self-starter, and collaborative team player
• Ability to travel 25%, including weekends

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow…