EMS Coordinator

Hours of Work :

Day Days Of Week :

M-F, occassional weekend as needed for EMS related operations

Work Shift :8X5 Day (United States of America)

Job Description :

Job Purpose Emergency Medical Service (EMS) Coordinator and pre-hospital coordinator will act as the liaison to affiliated EMS and pre-hospital agencies servicing the health care system catchment area.

The EMS Coordinator will be responsible for using critical thinking skills, coordinates pre-hospital communications with EMS Providers, and enhances the continuum of care by facilitating the flow of the patient from the pre-hospital setting, through the acute care setting and back to the community.

Works with team members and administration to improve customer satisfaction and maximize results within the emergency department and throughout the hospital.

Demonstrates flexibility and adaptability to work process change, makes decisions and takes appropriate actions to solve problems.

Originates, develops, or implements new methods to accomplish objectives by meeting the needs of our customers.

Support the mission, vision, values and strategic goals of Methodist Health System.

Job Requirements:

Education:

High School Diploma or GED required.

Bachelor’s preferred.

Licenses and/or

Certifications:

Basic Life Support and Advanced Cardio Life Support certificationNREMT-P or RN preferred EMT-P or LP required

Work Experience:

5 years working knowledge of EMS process and EMT/Paramedic scope of practice.

Required experience in a leadership position within a fire department/EMS agency.

Prior experience in a sales/business development role preferred.

Related Work Experience and Other

Skills:

Job Role s:

Clinical:

Assist Stroke/Cardiac/Trauma Coordinators as needed.

Provide educational assistance to local EMS providers.

Coordinate paramedic CEs quarterly for ED paramedics as needed.

Assist Materials Specialist with medical equipment training.

Hospital representative for EMS school activities, EMS student clinical scheduling and contracts.

Maintains all records of educational activities EMS/Emergency Department Complaints.

Receive and investigate complaints from EMS Providers, MHS Staff regarding EMS concerns, patient's complaints with EMS concerns, and family/visitors’ complaints regarding EMS related issues.

Initiate and complete follow-up interviews as needed. Provide and report all EMS related complaints to ED Administration as needed.

EMS/ED Research Assist ED and Hospital Administration with EMS and ED related research to improve EMS/ED relationships and hospital through put process.

Research EMS and ED EMS volume stats for monthly, quarterly and yearly reports.

Creates & Maintains EMS Dashboards.

Report on pertinent research to ED Administration.

Chest Pain Committee meetings.

Hospital Community Liaison Meetings Methodist Health System
- Semi-annual EMS Meetings.

Participates and attends North Central Texas
- Trauma Regional Advisory Committee (NCT-TRAC) Meetings.

Attend any EMS/Fire Dept. related events or meetings as needed.

Coordinate, plan and host meetings and nursing /EMS conferences EMS & ED/Hospital Relationships and EMS Patient Experience.

Improve and maintain a good working relationship with EMS Providers through communication, collaboration, and education.

Meet with EMS/Fire Dept. leadership teams and other EMS Liaison quarterly per year as needed.

EMS/Fire Department visits daily.

Follow up with EMS patient’s outcomes for all STEMI, trauma and CPR's, code stroke activations.

Obtain copies of EMS reports.

Maintains EMS lounge and EMS printing equipment such as daily checks, stocking and upkeep of room and equipment & appliances in rooms.

Maintains storage of EMS equipment and facilitates the return of all EMS equipment left at the ED.Responsible for assisting EMS Services with ongoing quality assurance processes as needed.

Acts as a liaison between the ED staff and EMS for questions and concerns regarding clinical and professional interactions.

Ensures that EMS Services provides the appropriate documentation of each patient brought to the ED.Work with ED Leadership and Emergency Management Department to assist in developing mock MCI drills and other mock drills.

Will work in the…