Multi-Site Operations Manager

MULTI-SITE OPERATIONS MANAGER Texas Institute for Neurological Disorders / US Neurology Associates

Department: Clinic Operations
Schedule: Full-Time
Location: Multi-Site, Dallas-Fort Worth Area

The Multi-Site Operations Manager is responsible for the operational, financial, and patient access performance of three to five TIND/USNA outpatient neurology clinics
.

This leader partners closely with physicians and operational departments to improve provider productivity, patient experience, referral growth, staffing effectiveness, and overall clinic performance
, while ensuring standardized operational execution across all assigned locations.

• Own daily operational performance across assigned clinic sites, including scheduling throughput, patient flow, front office execution, and staffing coverage.
• Monitor site-level key performance indicators, including new patient access, no-show and cancellation rates, provider utilization, referral conversion, patient satisfaction, visit completion rate, and ancillary utilization such as EEG, sleep, and infusion.
• Drive corrective action when assigned sites are not meeting performance expectations.
• Serve as the escalation point for operational issues at assigned sites and resolve barriers that prevent staff from working effectively.
• Ensure consistent application of company policies, workflows, and patient experience standards across all assigned locations.
• Partner with scheduling, patient services, and clinical leadership to troubleshoot cross-functional issues affecting site performance.
• Conduct regular site visits and huddles with clinic managers and staff at each assigned location.
• Manage site-level budgets, forecast expenses, and monitor labor and supply costs against established targets.
• Manage vendor relationships and supply ordering for assigned clinics and monitor or renew site-level contractual agreements as needed.
• Monitor key financial metrics, including labor expense, overtime, supply costs, provider productivity, and revenue opportunities.
• Identify workflow inefficiencies and lead operational improvement initiatives that increase efficiency, reduce patient wait times, and improve provider capacity.

• Directly or matrix-manage clinic-level staff and site managers across assigned locations.
• Establish clear expectations and hold teams accountable to performance standards.
• Recruit, hire, train, and onboard front office and support staff at assigned sites.
• Evaluate staff performance, approve hours worked, and manage counseling or disciplinary action as needed in partnership with Human Resources.
• Drive staff retention and engagement through recognition, development opportunities, and a positive team culture.
• Develop future clinic leaders through coaching, mentoring, and structured development plans.
• Foster a culture of accountability, patient-centered service, and continuous improvement across all assigned clinics.

• Act as the operational partner to physicians and advanced practice providers at assigned sites.
• Support provider schedules, template management, and productivity targets.
• Build and maintain effective, professional working relationships with physicians.
• Proactively address operational concerns before they escalte.
• Communicate organizational priorities and changes to providers with clarity and appropriate context.
• Represent provider concerns to senior operations leadership.
• Support the onboarding and volume ramp-up of new physicians and advanced practice providers.
• Build physician trust through proactive communication, responsiveness, and consistent follow-through.

• Conduct routine outreach to physician offices, hospitals, employers, and community organizations to strengthen referral relationships and increase patient volume.
• Identify new referral source opportunities.
• Partner with marketing on collateral, messaging, and campaigns that support referral growth.
• Track referral source activity and patient volume trends by site.
• Share insights with leadership to help prioritize outreach efforts.

• Ensure compliance with OSHA, HIPAA, CMS, accreditation requirements, and company policies
  .
• Partner with Compliance and Quality departments to address audits and corrective action plans.

• Minimum of five years of medical practice management experience
  , ideally within a multi-site or multi-specialty outpatient setting.
• Bachelor’s degree required.
• Demonstrated experience managing or working directly with physicians and advanced practice providers.
• Comfort engaging in marketing and community outreach activities, including relationship-building with referral sources and representing the organization externally.
• Strong working knowledge of clinic operations, including scheduling, patient access, front office workflows, and staffing models.
• Experience with electronic health record and practice management systems.
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