Patient Representative - Orthopedics Clinic

Hours of Work

40 hours per week

Monday – Friday

Full-time, day shift

Patient Representative

Patient Care Facility

Office Manager

Greets, instructs and schedules patients, registers patients into the computer system, and determines their insurance benefits. Serves as a liaison between patients and clinical support staff.

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous and helpful manner.
• Checks‑in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into the computer system.
• Registers new patients into the computer system and verifies all patients’ addresses, telephone numbers, and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems.
• Maintains work area and reception area in a neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Determines and inputs daily balance of charges and receipts as assigned by the Office Manager.

Knowledge of front office procedures and medical terminology. Excellent grammar and spelling skills. Knowledge in operation of medical office technology systems. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetical or numeric systems.

Ability to establish and maintain effective working relationships with patients, employees, and the public.

High school education or equivalent

• Strong communication skills with consistent incorporation of judgement and discretion.
• Working knowledge of medical terminology and coding preferred.

Previous two years in a front office using medical management software preferred.

• Previous typing or data entry at 40 wpm.

Frequent mobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires occasional lifting up to 50 pounds of boxes of paper. Requires manual dexterity to operate office technology. Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals. Requires hearing within normal range for telephone use.

Work is performed in an office environment and requires both desk and counter work. Frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry and upset people.