Front Desk Reception (2148

Job Details Level: Experienced

Job Location:

CC-Carrell Clinic - Dallas, TX 75231

Position Type:
Full Time Education Level: High School/GEDJob Category:
Health Care The Front Desk Receptionist is responsible for greeting and assisting patients and visitors, managing incoming calls, scheduling appointments, and ensuring a smooth flow of front‑office operations. This role supports patient satisfaction, provider efficiency, and accurate documentation by maintaining patient records, processing payments, and coordinating communication between patients and internal departments.

• Greet patients/visitors in person and by phone.
• Answer questions, ease anxieties, and maintain the reception area.
• Provide intake forms, office policies, and required documents.

• Enter and scan patient demographics and medical records into the EMR.
• Upload imaging files (X-ray, CT, MRI) into Merge Pac.
• Document all items in the electronic health record promptly.

• Schedule appointments efficiently to optimize provider time and room use.
• Communicate with Patient Accounting to resolve concerns in real time.

• Process co-pays and uninsured visit payments.
• Review medical procedures and translate them into billing codes.
• Enter charges into the EMR system.

• Attend required training and complete annual online education.
• Maintain strict confidentiality.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  At least 2 years in a medical office; regular face‑to‑face physician interaction preferred.

• Strong phone and communication skills.
• Familiarity with office equipment, practice management systems, EMRs, and Microsoft Office.
• Knowledge of insurance rules, pre-authorizations, and clinic operations.
• Ability to locate information online and process requests quickly.
• Ability to interpret payer policies, multitask, and work professionally with patients and team members.

• Fast-paced office setting with frequent changes.
• Regular sitting/standing, keyboard use, phone use.
• Occasional lifting up to 15 lbs.