Billing Supervisor

We're Humanizing Healthcare

At HHM Health, our mission is to provide high quality and compassionate healthcare to all. Our vision is to be the best patient-focused health center providing personalized physical, mental, and spiritual care for every individual. We are led by our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart). Together, our CARES-givers are making a difference in Dallas and surrounding communities.

Opportunities available in the heart of Dallas

We are seeking a Billing Supervisor with a passion for service excellence to join our team in the Dallas area. The Billing Supervisor leads the day-to-day operations of HHM Health’s billing function and provides direct supervision to all teams within the revenue cycle, including the Insurance Verification and Eligibility team. Reporting to the Director of Revenue and Billing, this role ensures accurate and timely claim submission, clean eligibility and verification at the front end, effective denial and accounts receivable management, and full compliance with Federally Qualified Health Center (FQHC) billing requirements across Medicaid, Medicaid Managed Care Organizations (MCOs), Medicare, and commercial payers.

Location:

Dallas, TX (5750 Pineland Dr. Dallas TX 75231)

• Supervise all revenue cycle functions, including Insurance Verification, Charge Entry, Claims/Billing, Payment Posting, Accounts Receivable, and Denials Management, ensuring efficient workflow coordination across teams.
• Establish daily priorities, assign workloads, monitor productivity and quality metrics, and ensure performance goals are met.
• Provide leadership, coaching, training, performance management, and staff development while partnering with leadership on employee evaluations and corrective actions.
• Lead team meetings, communicate payer and policy updates, resolve complex billing issues, and develop standardized operating procedures while cross‑training staff for operational continuity.
• Oversee insurance verification processes to ensure accurate eligibility, benefits, coverage verification, and payer determination for Medicaid, Medicare, CHIP, commercial insurance, and sliding fee programs.
• Manage the timely and accurate submission of professional and FQHC encounter claims, ensuring correct coding, charge capture, documentation, reimbursement, and compliance with PPS and wraparound billing requirements.
• Direct denial management, appeals, accounts receivable follow‑up, payment posting, reconciliation activities, patient balance management, and efforts to reduce claim denials and aging accounts.
• Collaborate with clinical, coding, and operational teams to resolve billing and documentation issues that impact revenue cycle performance.
• Ensure compliance with FQHC, Medicaid, Medicare, HRSA, HIPAA, payer regulations, and organizational policies while maintaining audit‑ready documentation.
• Generate and analyze revenue cycle reports and key performance indicators (KPIs), identify trends, support audits, and recommend process improvements to optimize reimbursement and operational effectiveness.

To be a productive member of our team, you will have a pleasant and professional demeanor, be a self‑starter, the ability to work independently, strong communication skills, and the ability to preserve confidentiality. You will also have the following:

• Minimum of 3–5 years of medical billing and revenue cycle experience, including 1–2 years in a lead or supervisory role.
• High school diploma or equivalent required;
  Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field preferred.
• Strong knowledge of CPT, HCPCS, ICD-10 coding, modifiers, eligibility verification, claims processing, denial management, and payment posting.
• Experience working with Medicaid, Medicaid Managed Care Organizations (MCOs), Medicare, and commercial insurance payers.
• Proficiency with electronic health records, practice management systems, clearinghouse platforms, and payer portals.
• Preferred experience in a Federally Qualified Health Center (FQHC) or community health center, including PPS encounter rates,…