Physician Coordinator - Carrell Clinic (1785

Job Details

Location:

Dallas, TX 75231

Position Type:
Full Time

Work as Physician Office Coordinator, scheduling patient appointments and/or surgical cases, including obtaining all patient demographics, insurance information, pre-certifications and authorizations. Manage orders and tests as directed by the physician – such as MRI, CT, etc., manage physicians' schedule and supervise/direct the Assistant Coordinator.

• Serve as patients' primary contact regarding office appointments and surgery scheduling.
• Provide necessary records and documentation to the facilities, manufacturing representative and anesthesiologist for surgery cases.
• Post-surgical cases with the facilities following standard procedures.
• Manage all phone calls and physicians' clinic during normal business hours.
• Document all items in the electronic health record and the document imaging system in a timely manner.
• Have good working knowledge of specific equipment and tools needed in the O.R.
• Have good working knowledge of medical terminology and ICD-10 codes.
• Have good working knowledge of physician ordering process for imaging (MRI, CT, etc.).
• Train, supervise and direct Assistant Coordinator on all office duties.
• Oversee physician assistant and/or nurse practitioner schedules.
• Work on special projects, as deemed necessary.
• Facilitate communication with patient and the revenue cycle team or accounting team on a real-time basis to resolve patient concerns and questions.
• Attend departmental in-service training and education programs and complete annual online training in a timely manner.
• Communicate patient issues to facilities in a timely manner.
• Maintain strictest confidentiality.
• Check email and document management system’s messaging and task list system frequently.
• Other duties as assigned.

Education: High School Diploma or equivalent.

Experience: A minimum of two years previous medical office experience desired, with regular face-to-face interaction with physicians.

Requirements: Good phone, communication and people skills. Good working knowledge of office equipment including practice management system, electronic health records and Microsoft Office.

Knowledge: Knowledge of insurance rules and requirements needed to obtain prior authorizations and referrals. Knowledge of general clinic operations.

Skills: Skill in locating information via the Internet. Skill in processing requests within a specific period of time.

Abilities: Ability to understand and interpret payer policies and regulations. Ability to work effectively in a multi-task environment. Ability to communicate verbally and in writing. Ability to work in a team environment. Ability to work with patients in a professional manner.

Environment /

Working Conditions:

Fast-paced office environment. Adaptable to making changes.

Physical / Mental Demands: Requires sitting and standing associated with a normal office environment. Manual dexterity using computer keyboard. Constant use of computer monitor. Frequent use of telephone. Occasional lifting/carrying basic office supplies/equipment up to 15 pounds.