EMS Coordinator

Hours of Work :

Day

M-F, occassional weekend as needed for EMS related operations

8X5 Day (United States of America)

• Emergency Medical Service (EMS) Coordinator and pre-hospital coordinator will act as the liaison to affiliated EMS and pre-hospital agencies servicing the health care system catchment area.
• The EMS Coordinator will be responsible for using critical thinking skills, coordinates pre-hospital communications with EMS Providers, and enhances the continuum of care by facilitating the flow of the patient from the pre-hospital setting, through the acute care setting and back to the community.
• Works with team members and administration to improve customer satisfaction and maximize results within the emergency department and throughout the hospital.
• Demonstrates flexibility and adaptability to work process change, makes decisions and takes appropriate actions to solve problems.
• Originates, develops, or implements new methods to accomplish objectives by meeting the needs of our customers.
• Support the mission, vision, values and strategic goals of Methodist Health System.

• High School Diploma or GED required.
• Bachelor’s preferred.

• Basic Life Support and Advanced Cardio Life Support certification
• NREMT-P or RN preferred
• EMT-P or LP required

• 5 years working knowledge of EMS process and EMT/Paramedic scope of practice.
• Required experience in a leadership position within a fire department/EMS agency.
• Prior experience in a sales/business development role preferred.

• Assist Stroke/Cardiac/Trauma Coordinators as needed.
• Provide educational assistance to local EMS providers.
• Coordinate paramedic CEs quarterly for ED paramedics as needed.
• Assist Materials Specialist with medical equipment training.
• Hospital representative for EMS school activities, EMS student clinical scheduling and contracts.
• Maintains all records of educational activities EMS/Emergency Department Complaints.
• Receive and investigate complaints from EMS Providers, MHS Staff regarding EMS concerns, patient’s complaints with EMS concerns, and family/visitors’ complaints regarding EMS related issues.
• Initiate and complete follow-up interviews as needed. Provide and report all EMS related complaints to ED Administration as needed.
• EMS/ED Research
  • Assist ED and Hospital Administration with EMS and ED related research to improve EMS/ED relationships and hospital throughput process.
  • Research EMS and ED EMS volume stats for monthly, quarterly and yearly reports.
  • Creates & Maintains EMS Dashboards.
  • Report on pertinent research to ED Administration.
• Chest Pain Committee meetings.
• Hospital Community Liaison Meetings
  • Methodist Health System
    - Semi-annual EMS Meetings.
  • Participates and attends North Central Texas
    - Trauma Regional Advisory Committee (NCT-TRAC) Meetings.
  • Attend any EMS/Fire Dept. related events or meetings as needed.
• Coordinate, plan and host meetings and nursing /EMS conferences
  • EMS & ED/Hospital Relationships and EMS Patient Experience.
  • Improve and maintain a good working relationship with EMS Providers through communication, collaboration, and education.
  • Meet with EMS/Fire Dept. leadership teams and other EMS Liaison quarterly per year as needed.
  • EMS/Fire Department visits daily.
  • Follow up with EMS patient’s outcomes for all STEMI, trauma and CPR’s, code stroke activations.
  • Obtain copies of EMS reports.
• Maintains EMS lounge and EMS printing equipment such as daily checks, stocking and upkeep of room and equipment & appliances in rooms.
• Maintains storage of EMS equipment and facilitates the return of all EMS equipment left at the ED.
• Responsible for assisting EMS Services with…