Medical Practice Assistant

Location

Garland Health Ctr

Garland Health Center

Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience. Coordinates activities in the clinical areas and facilities a smooth patient flow. Assists with patient data collection, performs select screenings and completes medical office functions relevant to area/assignment.

None.

• Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.
• Patient registration experience preferred.
• Prefer completion of course work towards an accredited medical terminology.
• Medical Office Assistant experience or training a plus.

• Completion of a Parkland Workforce Development Training Program may substitute for the required education and experience.

• Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores.
• Must be able to demonstrate competency required as applicable to specialty area.
• Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills. Bilingual skills preferred.
• Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.
• Must have working knowledge of medical terminology.
• Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.
• Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system.
• Must be able to solve problems within the guidelines of established policies and procedures.
• Must be able to adjust to multiple demands, shifting priorities and rapid change.

• Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care.
• Must be able to recognize and elevate clinical decision making to appropriate team members of the multidisciplinary team.
• Must demonstrate strength in documenting within an electronic health record with ability to effectively problem-solve when faced with decision-making challenges and elevate as appropriate.
• Confident with technology, specifically electronic medical record, video encounters and computer applications.

Proficiently performs patient service activities in coordination with clinical team, including but not limited to:

• Ensures patient and family comfort, safety, privacy and confidentiality at all times.
• Adapts work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient.
• Greets patients and families making them feel welcome and wanted.
• Assists patients and families with directions, inquiries and information as requested. Ensures needs are addressed satisfactorily.
• Keeps patients and families informed of wait times and any other circumstances that may impact the visit.
• Stays cognizant of clinical/area needs to facilitate patient care and flow.
• Assess patient experience at the end of each visit to determine if patient needs were met.

• Proactively outreaches patient utilizing motivational interviewing, demonstrating effective and caring communication to develop patient trust and establish and maintain relationships to gather information, encourage patient self-interest in healthcare, and follow up on patient established goals.
• Assists patients and families with health system navigation, making appointments, patient advocacy, determination of community resources to reduce barriers to care, and support set-up and initiation of electronic communication modes (email, MyChart, etc.).

Coordinates clinic/area activities and facilitates business processes according to standards.

• Performs pre-visit activities to gather patient information from internal and external service or entities to ensure information is available to the clinic team for the visit.
• Checks the patient into the clinic. Correctly identifies patient prior to performing tasks. Reviews and updates patient account to ensure registration and coverage is current and complete.
• Confirms or verifies coverage as needed. Identifies and refers patients for financial counseling as appropriate.
• Performs upfront cash collections; receives, verifies…