SCHEDULER Homecare

We are looking for an experienced scheduler who understands that successful home care scheduling is more than filling shifts-it requires anticipating problems, building strong caregiver relationships, communicating with families, and taking ownership of the schedule. Key Responsibilities

Scheduling & Caregiver Coordination

• Build, maintain, and manage caregiver schedules in Well Sky for all new and existing clients based on client care plans, needs, preferences, and caregiver qualifications.
• Match caregivers appropriately with clients based on skills, experience, availability, compatibility, location, and other case-specific requirements.
• Maintain schedules proactively, with routine schedules completed and confirmed at least three days in advance whenever possible.
• Respond quickly to caregiver call-outs, tardiness, scheduling conflicts, emergencies, and open shifts; coordinate replacement or back-up coverage to minimize disruptions in client care.
• Monitor schedules throughout the day for uncovered shifts, potential conflicts, overtime, excessive travel, or other staffing concerns.
• Work with management to schedule cases appropriately while remaining mindful of overtime, caregiver utilization, and established case profitability.

Well Sky Scheduling & Documentation

• Maintain accurate, real-time scheduling information in Well Sky
  , including caregiver assignments, schedule changes, cancellations, call-outs, replacements, and other scheduling activity.
• Ensure caregiver availability and relevant scheduling information are current in Well Sky.
• Document scheduling communications, exceptions, and significant issues according to company procedures.
• Review caregiver clock-in/clock-out activity and audit shiftsto identify discrepancies between scheduled and worked hours.
• Escalate unresolved timekeeping, attendance, or scheduling discrepancies to management.

Client & Caregiver Communication

• Serve as the primary point of contact for clients and families regarding caregiver schedules and scheduling changes.
• Communicate caregiver changes, delays, replacements, and other schedule updates promptly and professionally.
• Maintain positive working relationships with clients, families, and caregivers while setting clear expectations regarding schedules and availability.
• Communicate with caregivers regarding assignments, schedule expectations, client-specific requirements, and changes to their schedules.

Staffing & Workforce Planning

• Identify recurring coverage challenges, difficult-to-fill shifts, geographic gaps, and caregiver availability shortages.
• Regularly communicate specific hiring needs to management/recruiting, including needed availability, locations, schedules, skills, and qualifications.
• Assist, as assigned, with monitoring caregiver credentials and required documentation and alert management to upcoming expirations or missing documentation.

Problem Resolution & On-Call

• Use sound judgment, urgency, and problem-solving skills to resolve scheduling issues while maintaining continuity and quality of client care.
• Participate in the on-call schedule
  including responding to after-hours scheduling emergencies and caregiver call-outs.
• Work with management to address client or caregiver complaints, incidents, injuries, performance concerns, and other issues that affect scheduling or service delivery.

Emergency Fill-In Coverage, If Required

• While rare, emergencies happen and urgent caregiver coverage may arise, or a last-minute shift cannot reasonably be filled. Your help as a caregiver may beneededI

• Minimum 1 year of scheduling experience in a home care agency, home health agency, senior living community, healthcare facility, or similar medium to high-volume staffing environment.
• Well Sky proficiency…