Travel Front Desk Associate

The Front Desk Associate will accommodate patients, answer phones, and identify areas of improvement to increase efficiency in the clinic and may perform Check-Out duties.

Essential Front Desk Functions Answer the phone in a timely manner and direct calls to the correct individual

Greet all patients, clients, and vendors

Respond to guest needs, requests, and complaints

Register and assign rooms to guests

Keep records of occupied rooms and guests

Check in patients, upload insurance card and photo IDVerify insurance notes for updated benefits

Confirms current address and phone number with patient

Arrive patients in EMRMaintain adequate copies of all paperwork for patients to fill out Enter payments in EMRClose daily batch and print reports

Maintain lobby clean at all times

Confirm phone and online reservations

Collect payment from departing guests

Communicate pertinent guest information to designated departments

Good attendance is expected of all employees as a normal condition of work Other duties as assigned or requested

Essential Check-Out Functions Greet patients as they check-out and offer them friendly and prompt assistance while coordinating the patient's care Collect coinsurances, deductibles, copays, and self pay balances that are owed at the time of check out (if not collected at check-in)
Review the provider's orders to determine the necessary treatment plan Schedule follow up appointments and/or make arrangements for diagnostic testing if applicable for the patient

Orders any diagnostic testing and send outgoing orders

Accurately post payments and provide receipts to patients

Update the patient information in the EMRSend  Thank you  letters to the referring and primary care doctors office when applicable

Reconcile individual daily receipts and money collected with the check-in associate

Batch credit card machine at the end of every day if needed

Fax dictations to all referring and primary care doctors for all new patients and established patients that have been cc'd to a specific doctor

Assist with E-Fax and importing documents

Complete all tasks within the timelines established by the practice

Lock the front door and turn off television at the end of the clinic day Competencies

Ability to build rapport with guests

Strong organizational skills

Excellent written and verbal communication skills

Maintain professional demeanor

Exhibit strong team player skills and attitude

Supervisory Responsibility This position has no supervisory responsibility.

HIPAA Privacy and Confidentiality Requirements The Front Desk Associate will have access to confidential information, both written and oral, in the course of his/her employment and job responsibilities. In order to maintain the integrity of Protected Health Information (PHI), this information is not to be disclosed to an unauthorized individuals as outlined in the Policies and Procedures of HRMD.Work Environment This job operates in a professional medical clinic and office environment.

This role routinely works around medical devices and patient room equipment in addition to standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to stand, walk, use hands to handle or feel, and reach with hands and arms. This is a largely sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Travel This position may require some travel.

Educational and Experience Requirements High school diploma or equivalent experience

Previous experience in customer service, front desk service, or other related fields

Exceptional customer service skills and professional phone manner

Working knowledge of medical terminology and practices

Compensation $15 - $17/hour, depending on experience#hrmdtpp