Registration and Financial Counselor-PRN

Location:

Main Hospital Bldg - 1st Flr

Work Schedule-PRN

7:30am-4:00pm Monday-Friday and Saturdays 8:00am-4:30pm as needed

Work Locatio
n

Tower Garage 3, PFS 1st floor

Primary Purpose

Interviews patients at the time of entry to advise the patient of the optimal funding program, begin eligibility determination, and assure that all Parkland patients are screened and qualified for assistance.

Education

• Associate's degree preferred.

Experience

• Must have two years of experience in determining financial eligibility for government funding, program funding, public funding or patient assistance programs in a physician or hospital business office setting.

• Must have two years of experience working with multiple computer systems such as patient, registration/accounting system, document imaging, scanning, proprietary payer websites and data quality monitoring, both accurately and efficiently.

• Must have two years of experience in patient access, billing, cash collections, insurance, appointment scheduling preferred.

Equivalent Education and/or Experience

• May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.

Certification/Registration/Licensure

• Certified Healthcare Access Associate (CHAA) preferred.

• Certified Patient Account Technician (CPAT) preferred.

• Certified Revenue Cycle Representative (CRCR) preferred.

Skills or Special Abilities

• Must be able to interview patients for the purpose of financial eligibility determination.

• Must be able to demonstrate a working knowledge of personal computers and other standard office equipment.

• Must have basic knowledge of medical software.

• Must have basic knowledge of public assistance programs and required forms.

• Must have knowledge of third party payors and insurance verification procedures, and understand managed care and insurance contractual arrangements.

• Must be detail oriented, possess basic mathematical skills, and have sharp analytical skills to resolve financial issues as they relate to multiple groups including third party payors, physicians, patients and the system.

• Must demonstrate a positive demeanor, good verbal and written communication skills, and be professional in both appearance and approach.

• Must be able to handle potentially stressful situations and multiple tasks simultaneously including instructing and counseling patients regarding Parkland payment policies and public assistance programs.

• Must be able to communicate effectively with patients, families, government entities, insurance companies, and Parkland staff.

• Must be able to solve problems within the guidelines of established policies and procedures.

• Basic medical terminology knowledge preferred.

• Must be able to successfully complete additional job related training when offered.

Responsibilities

• Screens patient demographic and financial documentation to identify appropriate funding program(s) to ensure that all patients who are qualified for assistance are properly instructed and receive benefits. Verify and obtain insurance benefits and forward referrals and pre-certifications to clinical staff to ensure that patient information is complete and accurate and ensure Parkland's financial viability s secure at the most basic level.
• Greets patients, family members, peers, and leadership in a professional, friendly, and respectful manner to promote a positive public image of Parkland. Willingness to move about the system to ensure all facets of the job responsibilities are completed accurately and timely to support the needs of the organization. Required to assist the hospital in the event of an internal or external disaster.
• Obtain, verify, and update accurate demographic, financial, and insurance…