Front Office Supervisor - Hilton Anatole

Job Description - Front Office Supervisor - Hilton Anatole (HOT0

CAR6)

HOT0

CAR6

Hilton Anatole, 2201 North Stemmons Freeway, Dallas, TX 75207

Full Availability AM/MID/PM Shifts (Weekdays, weekends, holidays as needed).

$20.25 per hour

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 % discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Assign work and supervise team‑member performance in all Front Office procedures including guest check‑in/out, lobby traffic, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team‑member performance.
• Monitor lobby traffic and adjust staffing accordingly.

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Lead within the industry and in the community.
• Teamwork – Play a team player in everything we do.
• Ownership – Own our actions and decisions.
• Now – Operate with a sense of urgency and discipline.

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!