Guest Experience Lead, Front Desk

A luxury boutique hotel in Grapevine, Texas, is seeking a Front Desk Leader to enhance guest satisfaction through operational excellence and team leadership. The ideal candidate will oversee daily operations at the Front Desk, greet guests professionally, and ensure exceptional service standards are met. Responsibilities include training team members, handling guest concerns, and maintaining accurate guest accounts during check-in and check-out.

A background in customer service and experience with property management systems is preferred.

This role offers a dynamic work environment, emphasizing exceptional guest experiences.
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