Front Desk Agent

Overview

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. We understand what it takes to be part of something great. We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine in your career journey.

We offer health and wellness programs, best-in-class learning and development, and travel discounts that feed your inner explorer. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Office Team.

• Welcome and register guests and assist with check-in and check-out to ensure outstanding guest service and financial profitability.
• Input and retrieve information from the computer, confirm guest information and room rate, select rooms, code electronic keys, and assist with check-out while ensuring rooms and services are correctly accounted for.
• Operate the point-of-sale system, handle money, process credit and debit cards, accept and record various forms of payment, convert foreign currency, make change, and process gift certificates and cards.
• Demonstrate thorough knowledge of hotel information including room categories, rates, packages, promotions, local area, and general product knowledge; answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, resolve issues in a timely, friendly, and efficient manner, and field guest complaints with research and negotiated solutions for satisfaction.

• Prior experience as a Front Desk Agent in a hotel or experience in a high-volume customer-facing environment.
• Passion for delivering excellent customer service and commitment to guest satisfaction to create memorable experiences.
• Flexibility to work a variety of shifts, including days, evenings, and weekends.
• Excellent computer skills and a team-oriented mindset.

• Highly competitive wages
• An exceptional benefit plan for eligible associates and their family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with Crescent managed properties in North America for you and your family; discounted rates at Marriott brand hotels worldwide

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.