Conference Service Manager

Why We’re Here

We believe heartfelt, human connections make people’s lives better, especially the people who work here.

Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality, initiating a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It all starts with you.

The Conference Services Manager (CSM) acts as the liaison between the hotel operations departments and the client, striving to achieve a balance between executed contracts, service, and profitability. Through efficient management, communication, and coordination of the conference requirements, the goal is to capture the hotel’s fair share of revenue through food, beverage, room rental, and auxiliary services.

• Coordinate meetings, conferences, exhibit shows, or other special events with accuracy and detailed communication outlines for the client and hotel departments.
• Ensure all contracted groups meet or exceed minimum food & beverage revenues, guest room revenues, meeting room rental revenues, and monitor for potential attrition.
• Coordinate menu arrangements that maximize revenue potential while serving the client.
• Obtain conference rooming lists, monitor cut‑off dates, and obtain rooming lists by the due date and sales contract.
• Assist conference clients with off‑premise hotel details.
• Conduct tours for potential and booked clients, providing personable experiences.
• Provide an accurate Conference Profile documenting all aspects of a particular conference, including menus, meeting setups, client profiles, reservation pick‑up statistics, and other pertinent information as outlined in current departmental policies and procedures.
• Prepare a comprehensive Post‑Conference Report on all conferences.
• Complete and distribute banquet event orders, reports, and correspondence as required, maintaining accurate and current space blocks in the group function room log, observing proper turnovers, releasing unused space as appropriate.
• Internal meeting responsibilities include weekly BEO, sales, and operations meetings, as well as maintaining a local catering sales goal.

• 1+ years related experience in the hospitality industry with solid knowledge of food & beverage and meeting room sets.
• Thorough knowledge of property, space, food & beverage offerings and capacities.
• High level of creativity, enthusiasm, and flexibility.
• Well organized, detail‑oriented, and excellent follow‑up skills.
• Superior writing skills and knowledge of Microsoft Office.
• Delphi experience preferred, but not required.
• Ability to be yourself, lead yourself, and make it count.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders. For our complete EEO policy .