Housekeeping - Assistant Manager

Company Description

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences. Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries. Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District.

The property features 545 elegantly appointed guest rooms and suites, combining classic hospitality with authentic Texan character. Its prime location places guests step from world‑class dining, shopping, museums, entertainment venues and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.

Leads, trains and inspects the performance of assigned supervisors, house persons, and attendants ensuring all is conducted in accordance with hotel and brand standards. Creates, implements and maintains a service culture and management philosophy which serves as a guide to Housekeeping team, the property and guests. Assist where necessary to ensure optimum service to guests.

Director of Housekeeping

All Housekeeping staff.

All guest room guest corridors, guest rooms, elevators, stairwells and service areas, linen closets, staff locker rooms and public vending area and storage closets.

• under variable temperature conditions.
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.
• bio-hazard.

Internal:
Staff in all departments.

External:
Hotel guests/visitors and outside contractors.

Essential:

• 3 years experience in housekeeping leadership.
• Experience in hotel industry
• Previous guest relations training an asset
• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
• High school graduate, or equivalent experience
• Fluency in a second language, preferably Spanish
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Fluency in English both verbal and non-verbal. Provide legible communication.
• Compute mathematical calculations.
• Computer literate and experience with property management system, Opera, Microsoft Office.
• Ability to:
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgement.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.
• ascertain departmental training needs and provide such training.
• direct performance of staff and follow up with corrections when needed.

• Consistently offer professional, friendly and engaging service
• Ensure Accor & Fairmont core standards are implemented and audited for consistency
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain positive internal/external guest relations at all times.
• Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Train and lead Housekeeping team to ensure a successful operation
• Measure, interpret and evaluate teams working standards and correct where necessary
• Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
• Oversee / create scheduling, performance, attendance, payroll and administrative duties as assigned.
• Ensure effective everyday communications, including coaching and performance management
• Create and maintain good working relationships within the department and with other…