Guest Service Agent - Hilton Anatole

Job Description

Guest Service Agent - Hilton Anatole (HOT0C7RR
)

Hilton Anatole
2201 North Stemmons Freeway
Dallas, TX 75207

Hilton Anatole is looking to welcome a Guest Service Agent to join the team!

This AAA 4‑Diamond property features over 1,600 luxurious rooms, 600,000 square feet of event space, and seven unique dining options. It is the epitome of excellence in hospitality. Our 50+ team members report to the Director of Front Office.

The ideal candidate has 2+ years of experience working in a fast‑paced customer‑service role. Hospitality front‑office experience preferred. Ability to work the required shifts.

Shift Pattern: Full availability AM/MID/PM shifts (weekdays, weekends, holidays as needed).

Pay Rate: $18.25 per hour plus the opportunity to earn incentives.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment. Innovative programs and benefits include:

• Access to pay when you need it through Daily Pay
• Medical insurance coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑class paid time off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑free education – access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401(k) plan and company match to help save for your retirement
• Hilton Shares – employee stock purchase program (ESPP) – purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team member resource groups
• Recognition and rewards programs

Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

As a Guest Services Agent, you will greet and register guests and check guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will perform the following tasks to the highest standards:

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

We look for demonstration of the following values and attributes:

• Hospitality – passionate about delivering exceptional guest experiences.
• Integrity – do the right thing all the time.
• Leadership – leaders in our industry and communities.
• Teamwork – team players in everything we do.
• Ownership – owners of our actions and decisions.
• Now – operate with a sense of urgency and discipline.

• Quality
• Productivity
• Customer focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

Guest Services, Operations, and Front Office