Concierge; Hôtel Swexan

Position Summary

The Concierge is a key contributor to the Front Office team, provides exceptional guest experience, and will be responsible for the service of guests and coworkers at all times.

• Greets guests and provides general assistance to guests, peers, and other department employees & leadership.
• Manage guest inquiries regarding the hotel, offerings, and experiences.
• Anticipate and assess guest’s needs, responds promptly and acknowledge all guests.
• Develop a thorough knowledge of hotel services and surroundings.
• Offers directions, recommends restaurants or area attractions, and makes reservations or travel arrangements upon request.
• Accepts packages or arranges for scheduled deliveries.
• Utilize hotel systems to ensure all guest requests are completed.
• May assist with guest check-in or check-out.
• Maintains in a professional and kind manner at all times while communicating with hotel guests and other hotel departments.
• Maintains the highest level of confidentiality regarding guests and staff.
• Responsible for professionally handling all guest complaints and reports them to management.
• Other duties as assigned.

• Previous experience in a Front Desk or Concierge role in a luxury hotel
• Ability to stand for long periods of time.
• Exceptional communication and written communication skills.
• Customer/client orientation and problem-solving skills.
• Able to work efficiently within a team environment.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.