Group Rooms Coordinator

Group Rooms Coordinator

Supports the Sales & Revenue team by managing group reservations and coordinating all aspects of group events at The Joule in Dallas, TX. Works closely with in‑house groups, property operations and event teams to deliver seamless group experiences.

The Joule, 1530 Main St., Dallas, TX.

• Coordinate with group contacts to compile rooming lists and make reservations.
• Manage individual reservations and assist group guests through the booking process.
• Create booking links, manage group availability, and communicate with the external reservation team.
• Set up and confirm all group room billing, pre‑ and post‑stay.
• Compile, distribute, and update group itineraries and BEO documents.
• Communicate all group requests and billing details with the front‑office team.
• Liaise with leadership and reservations to identify VIP guests and welcome group amenities.
• Attend weekly property operations, group resume, and BEO meetings.
• Attend pre‑conference meetings with clients and management team members.
• Answer all incoming calls promptly, courteously and efficiently, following company standards.
• Respond to guest inquiries about hotel services, facilities and hours of operation.
• Manage all incoming reservations via phone, email and online booking platforms.
• Offer expert advice on room types, rates and special packages.
• Accurately input reservation details into the system.
• Process advance deposits and follow cash handling procedures.
• Perform other duties as requested by management.

• Passionate about hospitality sales with at least 1 year of similar experience, preferably in a luxury environment.
• Experience with Microsoft Office (Word, Excel);
  Outlook and Opera Cloud preferred.
• Previous experience providing service and administrative support in a team‑oriented environment.
• Excellent verbal and written communication and critical‑thinking skills to make quick decisions when assisting guests.
• Flexible and driven to get the job done.