Assistant General Manager

Assistant General Manager

The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food-and-beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence.

The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks hospitality professionals passionate about service excellence, operational execution, and creating exceptional guest experiences in a professional sports setting.

This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation that reflects the same standards of preparation, consistency, and excellence that define the Dallas Mavericks.

The Assistant General Manager (AGM) serves as the General Manager's primary operational partner and is responsible for supporting all aspects of hospitality operations, team leadership, guest experience, and financial performance throughout the Mavericks Performance & Training Center.

This role requires a highly visible leader who thrives in fast-paced environments, leads from the floor, develops high-performing teams, and consistently delivers exceptional hospitality experiences. The AGM will help oversee daily operations, maintain service standards, drive accountability, and ensure operational excellence across all hospitality venues, dining experiences, executive areas, VIP functions, and guest-facing operations.

The ideal candidate combines strong operational discipline with outstanding people leadership skills, financial acumen, and a genuine passion for hospitality.

• Assist in overseeing all daily hospitality operations throughout the facility.
• Ensure consistent execution of service standards across dining venues, lounges, meeting spaces, VIP areas, and hospitality functions.
• Monitor operational readiness, staffing deployment, guest flow, and overall service efficiency.
• Maintain exceptional standards of cleanliness, organization, safety, and facility presentation.
• Collaborate closely with culinary, beverage, and operational leadership teams to ensure seamless execution.
• Identify operational opportunities and implement solutions that improve efficiency, organization, and guest satisfaction.
• Ensure all operational standards, policies, and procedures are consistently executed.

• Champion a culture of hospitality and guest-first service throughout the operation.
• Maintain an active and visible presence in guest-facing areas during service periods and events.
• Build relationships with players, executives, VIP guests, corporate partners, and facility visitors.
• Resolve guest concerns professionally and effectively while ensuring positive outcomes.
• Continuously evaluate the guest experience and implement improvements where necessary.
• Support hospitality operations for VIP functions, corporate meetings, team events, and special activations.

• Recruit, onboard, train, coach, and develop hospitality team members and supervisors.
• Foster a culture of accountability, professionalism, teamwork, discipline, and continuous improvement.
• Conduct pre-shift meetings, operational reviews, and leadership development sessions.
• Provide ongoing coaching and performance feedback to maximize employee engagement and operational effectiveness.
• Support succession planning and development of future leaders within the operation.
• Ensure consistent adherence to company standards regarding service, appearance, punctuality, and professionalism.

• Support the achievement of revenue, profitability, labor, and operational performance goals.
• Monitor labor productivity, staffing levels, and scheduling efficiency.
• Assist with budgeting,…