Hotel Front Desk Agent

Overview

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Well-versed in taking telephone calls and handling stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Must have graduated high school, received a GED or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems