Residences Door​/Bellperson

Job Description

The Residences Door / Bellperson is responsible for delivering a polished and welcoming arrival and departure experience for homeowners, guests, and vendors at The Knox Private Residences. This individual serves as the first point of contact at the residential entrance, supporting daily operations including curbside coordination, package handling, and vendor access while maintaining a secure, discreet, and service‑focused environment.

Serving as an ambassador of the residential experience, the Residences Door/Bellperson ensures all arrivals, departures, and deliveries are handled with professionalism, efficiency, and attention to detail.

• Provide warm, professional greetings to homeowners, guests, and vendors
• Assist with arrivals and departures, including doors, vehicles, and belongings
• Transport luggage, groceries, and packages with care
• Coordinate curbside activity with Valet to maintain safe traffic flow
• Monitor entrance activity and report concerns to Security
• Manage package intake, notifications, and secure storage
• Support vendor access and delivery coordination, including oversized items
• Maintain a clean, organized, and professional entrance and lobby presence
• Partner with Concierge, Valet, Security, and Engineering teams to support daily operations
• Maintain accurate logs related to deliveries and daily activity
• Assist with move‑ins, move‑outs, and contractor coordination
• Provide flexible coverage including evenings, weekends, holidays, and overnight shifts as needed

• Passionate about delivering exceptional service and creating strong first impressions
• Previous experience in luxury hospitality, residential, or similar environments preferred
• Strong communication skills with a polished and professional demeanor
• Ability to multitask and remain organized in a fast‑paced environment
• Experience handling luggage, deliveries, or logistics preferred
• Professional, discreet, and service‑oriented mindset
• Comfortable using radios, tablets, and communication tools
• Flexible availability including evenings, weekends, and holidays

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.