Overnight Front Desk Manager; Hôtel Swexan

Job Category
:
Hospitality

Requisition Number
: OVERN
004299

• Full-Time

Showing 1 location

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hotel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hotel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Position Summary

As an Overnight Manager Hotel, your job is to ensure that the hotel runs smoothly while guests are asleep. You'll be responsible for overseeing the safety and security of the property, managing the night staff, and handling any customer service issues that may arise during the night shift. In this job, you'll need to have excellent communication skills and be able to multitask efficiently.

Your duties will include checking in late arriving guests, responding to emergencies, and managing daily hotel operations. You'll also be responsible for performing routine tasks such as managing reservations, answering phone calls and emails, and organizing reports and records. A successful Overnight Manager Hotel should have a high level of integrity, be detail-oriented, and possess strong organizational and problem‑solving skills.

This is an important role in the hospitality industry and requires someone who takes their responsibilities seriously.

Responsibilities

• Managingfrontdeskoperations
  :
  
  Handlingguestcheck-ins,check-outs,andspecialrequests.
• Ensuringguestsafety
  :
  
  Monitoringsecuritysystemsandconductingregularpropertywalks.
• Preparing reports
  :
  
  Reviewingnightlyreportsonoccupancy,rate,andrevenuefigures.
• Coordinatingwithdepartments
  :
  
  Workingwithhousekeeping,foodandbeverage,andotherdepartmentstoprovidequalityguestservice.
• Respondingtoemergencies
  :
  
  Addressingguestcomplaintsorconcernspromptlyandprofessionally.
• Enforcing policies
  :
  
  Ensuringcompliancewithhotelpoliciesandprocedures.

Qualifications

• 2+ years of Front Office management experience in a luxury hotel or resort
• Excellent customer service, written and verbal communications and telephone etiquette skills
• Proficiency with MS Office
• Bachelor’s Degree preferred but not required
• Proficiency with Microsoft office

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.