RWMOT - Turndown Attendant

Job Summary

Turn down beds and completely refresh guest rooms.

• Report to work in a clean uniform neatly groomed at scheduled time.
• Replace all used amenities, linens and terry.
• Empty, clean and disinfect ashtrays and wastebaskets.
• Set radio and lights to turndown standards.
• Close drapes.
• Arrange guest articles neatly (pair shoes, stack newspapers, fold clothes).
• Turn down bed(s) to occupancy specifications.
• Place turndown tray with room service card, Rosewood Lifestyle card, laundry ticket and bag on top of bed.
• Place Mansion water along with ice in each room.
• Clean toilet, tub and shower if needed.

This list of essential functions is not exhaustive and may be supplemented as necessary.

• At least one month previous housekeeping experience required.

• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co‑workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Able to speak and understand some English.
• Able to stand for prolonged periods of time.
• Able to bend, squat and reach overhead.

• Required to speak, read and write English, with fluency in other languages preferred.

• Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, able to push carts up to 50 lbs and lift up to 20 pounds, and satisfactorily communicate with guests and co‑workers to their understanding.