Front Office Agent Room Nights

Overview

Front Office Agent position at Grand Hyatt DFW in Dallas, TX. Hyatt values belonging and delivering hospitality as a career. This role is the face of Hyatt at the front desk and supports guest registration and hotel services.

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently, following hotel procedures.
• Process payments, verify billing information, and handle cash and credit transactions.
• Manage reservations and room assignments using the hotel’s property management system.
• Respond to guest inquiries, requests, and complaints promptly and courteously.
• Coordinate with housekeeping and other departments to ensure timely service.
• Provide information about hotel services, amenities, and local attractions.
• Handle phone calls, emails, and messages professionally.
• Maintain accurate records and reports related to guest stays and front desk operations.
• Uphold the hotel’s standards of cleanliness, appearance, and hospitality.
• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, new child leave, and personal days
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

• High school diploma or equivalent (associate or bachelor’s degree in hospitality is a plus).
• Previous experience in customer service or front desk preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Proficiency in hotel management software (e.g., Opera, PMS) is a plus.
• Ability to multitask and remain calm under pressure.
• Flexible schedule, including availability on weekends, holidays, and evenings.
• Ability to stand for long periods of time.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Paid vacation
• Free Room Nights
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at retailers including Apple, AT&T, Verizon, Headspace, and more