Dining Room Manager

The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food and beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence.

The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks hospitality professionals who are passionate about service excellence, operational execution, and creating exceptional guest experiences within a professional sports environment.

This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation designed to reflect the same standards of preparation, consistency, and excellence that define the Dallas Mavericks organization.

Position Summary

The Dining Room Manager is responsible for overseeing the daily execution of hospitality and dining room operations while ensuring exceptional guest experiences, service consistency, and operational excellence throughout the Mavericks Performance & Training Center.

This role is highly visible and requires a hands‑on leader who thrives in guest‑facing environments, leads from the floor, develops hospitality professionals, and consistently maintains elevated service standards. The Dining Room Manager serves as a key operational leader supporting executive dining, player hospitality, VIP functions, corporate meetings, special events, and daily food and beverage operations.

The ideal candidate possesses strong hospitality instincts, exceptional organizational skills, leadership capabilities, and a passion for creating memorable experiences through service excellence.

Core Responsibilities:
Guest Experience & Hospitality Excellence

• Lead daily dining room operations with a relentless focus on hospitality and guest satisfaction.
• Maintain a highly visible presence in guest‑facing areas throughout service periods.
• Ensure all guests receive attentive, professional, and personalized service.
• Build relationships with players, coaches, executives, VIP guests, corporate partners, and facility visitors.
• Address guest concerns promptly and professionally while implementing effective service recovery strategies.
• Continuously evaluate and improve the guest experience across all hospitality touchpoints.
• Support hospitality operations for executive dining, VIP functions, corporate events, and special activations.

Dining Room Operations Leadership

• Oversee daily dining room operations and service execution.
• Manage dining room flow, seating strategies, reservations, and service pacing.
• Ensure proper staffing deployment and operational readiness throughout each shift.
• Maintain exceptional standards of cleanliness, organization, and presentation throughout all guest‑facing areas.
• Collaborate closely with culinary and beverage leadership to ensure seamless execution.
• Ensure all opening, closing, and side‑work procedures are completed according to standards.
• Monitor service standards and guest interactions to ensure consistency and professionalism.

Leadership & Team Development

• Recruit, train, coach, and develop front‑of‑house team members.
• Conduct pre‑shift meetings, service briefings, and ongoing hospitality training.
• Provide real‑time coaching and constructive feedback to team members.
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
• Monitor employee performance and support corrective coaching initiatives when necessary.
• Ensure team members consistently adhere to appearance, grooming, punctuality, and service standards.

Operational Excellence & Financial Performance

• Support labor management initiatives and staffing efficiency.
• Monitor service metrics, guest satisfaction scores, and operational KPIs.
• Assist in managing operating expenses and cost‑control initiatives.
• Support inventory controls and…