Front Desk Manager

For more than 50 years, T Bar M has been one of the nation's most respected racquet sports clubs, earning a reputation for championship tennis, exceptional programming, and a vibrant community of athletes, families, and members. Today, that legacy is evolving into something even greater.

Banner House at T Bar M is a reimagined private social and athletic club where sport, wellness, hospitality, and culture come together across a 20-acre campus in the heart of Dallas. Designed to inspire connection and elevate everyday experiences, Banner House offers world-class tennis, pickleball, and padel alongside chef-driven dining, resort-style pools, wellness and recovery experiences, fitness programming, and thoughtfully curated social events.

More than a club, Banner House is a destination where members come to compete, celebrate, recharge, and build lasting relationships. Every experience—from a morning workout and tennis match to an evening dinner or family event is guided by a commitment to genuine hospitality, exceptional service, and creating moments that bring people together. As Banner House continues its transformation, we're building a team of passionate individuals who share our vision of redefining the modern private club experience.

The Front Desk Manager will serve as the face of Banner House at T Bar M, responsible for ensuring a welcoming and efficient experience for all members and guests. This role requires exceptional customer service skills, strong leadership, and the ability to manage day-to-day front desk operations seamlessly. As the first point of contact, the Front Desk Manager plays a pivotal role in shaping the member experience, overseeing reception services, guest inquiries, member communications, and administrative tasks.

The ideal candidate will be personable, organized, and proactive, with a passion for delivering top-tier service in a luxury club setting.

• Member & Guest Engagement:
• Greet all members and guests with warmth, ensuring a welcoming and high-quality experience from the moment they arrive.
• Front Desk Operations:
• Oversee the daily operation of the front desk, ensuring efficient check-ins, guest registrations, phone coverage, and exceptional service standards at all times.
• Member Communications:
• Serve as the primary point of contact for member inquiries, feedback, and requests, responding promptly, professionally, and with a solutions-oriented mindset.
• Club Knowledge & Member Concierge:
• Maintain expert knowledge of all club programming, wellness offerings, racquet sports, fitness classes, dining experiences, youth activities, private events, and club amenities. Act as a concierge by confidently guiding members to the appropriate services and opportunities.
• Reservations & Guest Services:
• Manage reservations and bookings across multiple platforms, including court reservations, wellness appointments, dining reservations through Seven Rooms, and other club experiences while ensuring a seamless member journey.
• CRM & Member Data Management:
• Utilize Peoplevine CRM to maintain accurate member profiles, document interactions, manage communications, and support membership engagement initiatives.
• Programming & Event Coordination:
• Maintain a thorough understanding of the club calendar, special events, tournaments, social programming, and private events to provide accurate information and exceptional member support.
• Cross-Department Communication:
• Serve as the communication hub between departments, ensuring the front desk is always informed of operational updates, programming changes, maintenance issues, member concerns, and special events.
• Attend weekly leadership meetings, operational planning meetings, and programming meetings to stay informed of upcoming initiatives and ensure front desk operations align with club priorities.
• Recruit, train, coach, and schedule front desk team members while establishing service standards and accountability for exceptional member experiences.
• Problem Resolution:
• Resolve member concerns, complaints, scheduling conflicts, and service recovery situations with professionalism, discretion, and urgency while escalating issues…