Executive Assistant General Manager

Mavericks Training and Performance Center

Description

The Dallas Mavericks Performance Center is a world-class training and performance facility dedicated to supporting one of the NBA's premier organizations. Designed to optimize athletic performance, recovery, wellness, and daily operations, the Performance Center delivers an elevated culinary and hospitality experience that serves players, coaches, basketball operations, executives, ownership, and guests.

The culinary program emphasizes fresh, seasonal, performance-focused cuisine while providing exceptional hospitality through restaurant-quality food, thoughtful service, and operational excellence. Every interaction contributes to creating an environment where nutrition, wellness, hospitality, and performance work together to support championship-level results.
This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation that reflects the same standards of preparation, consistency, and excellence that define the Dallas Mavericks.

The Executive Assistant General Manager is a senior operational leader responsible for supporting the overall performance, hospitality culture, team development, and daily execution of the Dallas Mavericks Performance Center's food and beverage operation.

This role requires a polished hospitality executive capable of leading a highly visible operation where discretion, professionalism, operational precision, and exceptional service are expected every day. Working closely with the General Manager and culinary leadership, the Executive Assistant General Manager ensures seamless execution across dining operations, player dining, executive hospitality, special events, and workplace dining experiences.

The ideal candidate is a confident, highly organized leader with exceptional hospitality instincts, strong financial acumen, emotional intelligence, and the ability to inspire high-performing teams while consistently delivering an elevated guest experience.

• Support the General Manager in leading all aspects of daily food and beverage operations, service execution, team performance, and operational results.
• Assume full operational leadership in the General Manager's absence.
• Maintain a highly visible presence throughout the operation while actively supporting service execution and guest engagement.
• Ensure flawless execution across player dining, executive dining, grab-and-go, training table service, catering, and special events.
• Anticipate operational challenges and implement timely, effective solutions.
• Translate strategic initiatives into daily operational priorities and measurable results.

• Champion a culture of refined, anticipatory hospitality and personalized service.
• Ensure every interaction reflects the Dallas Mavericks' commitment to professionalism, excellence, and world-class guest service.
• Build trusted relationships with players, coaches, executives, ownership representatives, business partners, and guests.
• Support VIP events, executive meetings, team functions, and special hospitality experiences.
• Resolve guest concerns professionally, discreetly, and with urgency.
• Continuously identify opportunities to elevate the overall dining and hospitality experience.

• Recruit, develop, coach, and mentor managers and hourly team members.
• Foster a culture of accountability, teamwork, professionalism, and continuous improvement.
• Conduct performance evaluations, coaching sessions, and development planning.
• Build leadership bench strength through succession planning and talent development.
• Lead by example through visible, hands-on leadership and operational excellence.

• Establish and reinforce exceptional hospitality standards throughout the operation.
• Lead daily pre-shift meetings, operational briefings, and service training.
• Coach managers and team members in real time to ensure consistent execution.
• Promote professionalism, appearance standards, communication, and service excellence.