General Manager

Introduction:

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest growing neighborhood bakery cafés in the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

At Paris Baguette, we serve up graciousness and are happy to put the needs of others first. We are attentive and accommodating to our guests and to each other. We mix in a little love, comfort and compassion into our work every step of the way. We work diligently with dedication to quality at our core, taking ownership of our actions and decisions.

We hold ourselves accountable to our word. We face challenges head on, and when the bar is set high, we have the conviction to clear it with confidence. We pour our heart into everything we do.

It is why pastries to us are not just a product, they are our passion. And why our bakers, cake decorators, sandwich team members and baristas go further every day to perfect their craft, serving freshly baked breads, delicious coffee and cakes more than worthy of their pedestals.

If you are someone who has heart, wants to spread joy and is ready to rise to the occasion, we are looking for you to join our growing team!

As the General Manager you will help cultivate a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. You will be responsible for all aspects of cafe operations and floor management including food, beverage, equipment and property. You will facilitate fulfillment of cafe goals and company initiatives. As the General Manager, you must provide leadership and vision to the cafe staff in support of Paris Baguette’s mission and values.

• Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company. Controls labor and expenses in all areas of operations. Analyzes variances and initiates corrective actions.
• Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals. Ensures staff compliance with standards and procedures, identifies opportunities for improvement and resolves issues.
• Manages multiple departments effectively.
• Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company’s goals.
• Reviews weekly/monthly P&L statements, works with the management team and develops action plans to increase revenue and control expenses that meet or exceed annual budgets.
• Hires, trains and supports cafe management and cafe staff.
• Manages direct reports to accomplish performance goals.
• Provides developmental coaching and guidance for long-term career growth opportunities for all direct reports.
• Trains, conduct planning sessions and performance reviews with direct reports and disciplines when necessary.
• Supervises and directs regular training of all staff. Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards.
• Fosters high staff morale and effective performance management.
• Addresses cafe level HR and loss prevention issues by collaborating with the appropriate HR and LP support partners.
• Maintains an open-door policy at all times and facilitates proper communication between all departments.
• Achieves and maintains overall guest service goals through their teams.
• Oversee the guest service model, ensure guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction.
• Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.
• Develop and implement creative strategies to increase revenue.
• Increases catering sales revenue through effective management of sales initiatives and creates actionable and measurable sales deliverables.
• Provides…