Bar Manager - Docent Steak

Harwood Hospitality Group

Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of culinary experiences with more than 11 operating concepts plus our luxury boutique property, Hotel Swexan in the 19-city-block Harwood District, with more experiences currently in development.

Docent is a high-end steakhouse in Dallas, Texas dedicated to showcasing the mastery of Harwood steaks, sushi, and an expertly curated wine selection while immersing guests in the rich heritage of the Samurai with our museum-quality collection.

Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of culinary experiences with more than 11 operating concepts plus our luxury boutique property, Hotel Swexan in the 19-city-block Harwood District, with more experiences currently in development.

Docent is a high-end steakhouse in Dallas, Texas dedicated to showcasing the mastery of Harwood steaks, sushi, and an expertly curated wine selection while immersing guests in the rich heritage of the Samurai with our museum-quality collection.

• Coordinating the day-to-day operations of the Bar during each shift and ensures all FOH SOP’s (including HACCP) are duly followed and fully executed.
• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Train staff on specialty drinks in accordance with proper mix ratios.
• Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details.
• Ensure the unit is well maintained and that all equipment’s, materials and utensils are always in perfect working conditions. Arrange for maintenance and repair of equipment and other services.
• Maintain and manage current knowledge of bar inventory and mixed drink recipes.
• Have a high level of understanding of wine, cocktails, and beers.
• Conduct continuing education for all staff members for wine, cocktails, spirits, and beers.
• Ensures correct storage of supplies.
• Ensure quality of products received.
• Ensure that all Coolers a cleaned and stocked daily up to the Stock Par.

• Makes sure each guest is given a warm welcome and a fond farewell.
• Makes sure service team memorizes guest’s names and uses guest’s names in every guest interaction.
• Meets and greets guests, builds strong guests’ relationships, constantly inquiries about guest’s satisfaction,
• Makes sure his/her service team inquires ad memorizes guests’ preferences and birthday dates and records these data in the guest’s database.
• Interacts with VIPs, Ownership and Guests on behalf of the HH – greeting VIP’s, handling special requests, etc.
• Regularly review and evaluate the degree of customer satisfaction of the individual restaurant.
• Constantly updates guest’s database and maintains it as an effective marketing and PR tool.
• Empowers his team to resolves guest’s concerns in a timely manner to their full satisfaction. Resolves any guest issue that could be not be handled by his direct reports.
• Learns from defects and incidents and implement resolutions to ensure them do not happen again. Makes sure guests’ issues are recorded. Reports on guests issues to DOO.
• Monitors guest’s comments on social media (Facebook, Trip Advisor, etc.) and gives appropriate feedback.

• Always manages/leads by example. Takes accountability for problems.
• Schedules work hours for FOH associates.
• Delegates and follows-up effectively.
• Energizes HH Division mission statement and core values among his/her team.
• Makes sure all his/her associates are perfectly groomed and always behave according to HH codes of practice, image, and core…