VIP​/Guest Relations Manager

Reports to:General Manager and Director of VIP & Guest Relations

Employment Type:Full-Time

Schedule:Evenings, weekends, holidays and key events required

Instagram: @elephante @wishyouwerehere

Élephante Dallas

Location:Dallas, Texas

Department:Operations / Guest Relations

Reports to:General Manager and Director of VIP & Guest Relations

Employment Type:Full-Time

Schedule:Evenings, weekends, holidays and key events required

Instagram: @elephante @wishyouwerehere

Élephante is seeking a polished, energetic and highly connected VIP & Guest Relations Host to help shape the guest experience at our new Dallas location.

This role extends well beyond a traditional host position. The VIP & Guest Relations Host will serve as a visible ambassador for Élephante, welcoming guests with warmth, recognizing and cultivating VIP relationships, assisting with strategic seating and ensuring every arrival and departure feels personal and effortless.

The ideal candidate understands Dallas’s hospitality, entertainment, fashion, business and social communities. They possess excellent judgment, natural charisma and the ability to make every guest feel recognized—whether they are a longtime VIP, a first-time visitor or someone celebrating an important occasion.

• VIP and Guest Relations
  • Deliver a warm, polished and personalized welcome to every guest.
  • Recognize VIPs, regulars, notable guests and special-occasion parties upon arrival.
  • Build meaningful relationships with local taste makers, community leaders, business executives, hotel concierges and other influential guests.
  • Learn and maintain accurate guest profiles, including preferences, seating history, important dates and relevant service notes.
  • Proactively identify guests with the potential to become loyal Élephante regulars.
  • Conduct thoughtful follow-up with VIPs and key guests following their visits.
  • Assist with VIP reservations, special requests and personalized experiences.
  • Maintain discretion and protect the privacy of all guests.

• Partner with the host, reservations and management teams to deliver a seamless arrival experience.
• Maintain a confident, composed and welcoming presence at the door during high-volume service periods.
• Review reservations, VIP notes, special occasions and priority guests before each shift.
• Assist management with strategic table assignments while balancing VIP priorities, reservation commitments and operational needs.
• Communicate accurate wait times and manage guest expectations with professionalism and care.
• Handle difficult conversations, reservation challenges and seating delays calmly and diplomatically.
• Coordinate discreetly with managers, servers, security and other team members regarding guest arrivals and special arrangements.
• Ensure guest departures are acknowledged and use farewell interactions to strengthen relationships.

• Help build and maintain Élephante Dallas’s VIP and local guest database.
• Conduct approved outreach to priority guests regarding reservations, events, new offerings and special experiences.
• Support the development of relationships with luxury hotels, residential buildings, membership clubs, corporate offices and lifestyle partners.
• Identify opportunities to introduce new guests to the restaurant while protecting the quality and integrity of the brand.
• Partner with the marketing and events teams on openings, special events, cultural moments and strategic guest-list development.
• Represent Élephante professionally at approved community and industry events.

• Embody Élephante’s standards of warmth, confidence, sophistication and genuine hospitality.
• Remain knowledgeable about the menu, beverage program, restaurant layout, hours of operation and current events.
• Communicate guest preferences and important information clearly to the service and management teams.
• Monitor the guest experience throughout the restaurant and alert management to any concern or opportunity for…