Concierge

Harwood Hospitality Group, Dallas’ premier hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan. The hotel is a new destination that values experience above all, drawing inspiration from New York, London, Paris and combining them in one location to create something completely new. It offers a blend of classic and contemporary design, and is a place for guests to get lost in culture and conversation.

The Concierge is a key contributor to the Front Office team, provides exceptional guest experience, and will be responsible for the service of guests and coworkers at all times.

• Greets guests and provides general assistance to guests, peers, and other department employees and leadership.
• Manages guest inquiries regarding the hotel, offerings, and experiences.
• Anticipates and assesses guest needs, responds promptly, and acknowledges all guests.
• Develops a thorough knowledge of hotel services and surroundings.
• Offers directions, recommends restaurants or area attractions, and makes reservations or travel arrangements upon request.
• Accepts packages or arranges for scheduled deliveries.
• Utilizes hotel systems to ensure all guest requests are completed.
• May assist with guest check-in or check-out.
• Maintains a professional and kind manner at all times while communicating with hotel guests and other hotel departments.
• Maintains the highest level of confidentiality regarding guests and staff.
• Professionally handles all guest complaints and reports them to management.
• Other duties as assigned.

• Previous experience in a Front Desk or Concierge role in a luxury hotel.
• Ability to stand for long periods of time.
• Exceptional communication and written communication skills.
• Customer/client orientation and problem solving skills.
• Able to work efficiently within a team environment.