Front Desk Supervisor

Position: Front Desk Supervisor

Location: Dallas, TX

Job : 1030

# of Openings: 1

The Front Desk Supervisor at The Drey Hotel will oversee the daily operations of the front desk, ensuring the highest level of guest satisfaction and efficient service. This role requires a proactive, detail-oriented individual with excellent leadership and communication skills. The ideal candidate will have a passion for hospitality and a commitment to maintaining the hotel's standards of excellence.

• Lead entire shift as the Manager on Duty.
• Greet and welcome guests in a warm and professional manner.
• Address and resolve guest complaints and concerns promptly and efficiently.
• Ensure all guest requests and needs are met, providing personalized service.
• Oversee the check-in and check-out process, ensuring accuracy and efficiency.
• Foster a positive and collaborative work environment.
• Supervise, train, and motivate front desk staff.
• Assist with billing and financial transactions, ensuring accuracy.
• Conduct regular inventory checks to ensure accurate stock levels.
• Identify low stock levels and generate purchase orders to replenish supplies.
• Maintain records of guest interactions, complaints, and feedback.
• Ensure compliance with hotel policies and procedures.
• Promote hotel services and amenities to enhance guest experience.

• High school diploma or equivalent; degree in hospitality management or related field preferred.
• Minimum of 2 years of experience in a hotel front desk or customer service role.
• Previous supervisory experience in a hospitality setting is highly desirable.
• Proficiency in hotel management software.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• A genuine passion for providing exceptional guest service.

Medical benefits and 401(k) retirement savings plans available.

The Village Dallas is an equal opportunity employer and fosters a workplace comfortable for all types of people to work and grow without regard to gender, race, religion, ethnicity, nationality, or sexual orientation.