Convention Services Manager

Overview

To discuss meeting room arrangements with planner and to communicate this information through respective hotel department heads via a convention/meeting resume.

• Prepare resumes for groups
• Re-check function book to ensure proper space has been assigned
• Provide hotel site inspections when necessary
• Entertain clients to establish closer working relations when appropriate
• Recommend special outside services when required
• Conduct final tie-down meetings prior to conference when necessary
• During conference, ensure the meeting arrangements meet specifications
• On conclusion of conference, review final bill and evaluation with meeting planner
• Ensure all meeting arrangements discussed meet specifications
• After the conclusion of meeting, review final bill and comments with meeting planner
• Coordinate all aspects of conferences as assigned by the Director of Convention Services
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met
• Serve as the onsite contact for clients during their events and meetings
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned ten days prior to event start time
• Participate in all regular and operational meetings as required
• Assist in and support food and beverage operations as necessary
• Flexible work hours to include weekends, holidays and evenings based on business levels

• College degree preferred
• At least 4 years of progressive experience in a catering/sales hotel or related field
• Knowledge of the operations of the hotel industry
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
• Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
• Must have proven selling, negotiating and presentation skills
• Requires knowledge of advanced sales techniques
• Highly developed customer service skills with strong attention to detail
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred
• The ability to delegate, effectively train and coach
• Must be able to work a flexible schedule including nights, weekends and holidays
• Proactively explore networking opportunities
• Community leadership experience

• Complimentary parking
• Room and dining discounts
• Access to on-site cafeteria

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

EEOC is the Law Poster.