Front Desk Supervisor

Job Details

Job Location:

Homewood Suites Dallas Downtown - Dallas, TX 75202

Position Type:
Full Time

Job Shift: Swing

• Assists in the training and supervision of all Guest Services employees; coaches and counsels employees regarding career and personal developments.
• Motivates staff within all hotel departments and establishes a productive working environment for the hotel.
• Conducts performance evaluations and provides feedback to employees.
• Oversees and participates in guest registration.
• Confirms cancels and modifies reservations as needed.
• Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees and monitors labor costs to stay within departmental budget.
• Ensures agents use the appropriate walk-in sales strategy.
• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security, and emergency procedures as established.
• Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations, and team interviews).
• Conducts training classes regarding safety, security, department procedures, and service guidelines.
• Maintains rewards recognition systems.
• Fulfills Manager on Duty shifts.
• Ensures hotel is in compliance with all federal, state and local laws, including EEOC and Wage-Hour laws.

• Reliable transportation
• Team player
• Passionate and eager to move up the ladder.