RWMOT - Room Attendant

Job Summary

Clean and service guest rooms and special requests from guests.

• Report to work in a clean uniform neatly groomed at scheduled time.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Clean guest rooms by category priority.
• Service assigned guest rooms.
• Empty and disinfect trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Inspect condition of bathrobes and replace soiled/damaged ones.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, pillows and luggage rack.
• Dust and polish all furniture.
• Realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest guests inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
• Dust pictures, frames and mirrors.
• Remove dust and debris on television, DVD, Bose radio, and remote control.
• Set correct time on clock radio, microwave and correct TV channel.
• Clean all lamps and light switches; check for wattage and proper working order.
• Remove dust, spots and smears from windows, ledges and frames.
• Remove dust, grease and smears from telephones and reposition properly.
• Empty liquid from ice bucket and wipe all surfaces dry.
• Remove dust smudges and spills from mini bar (including doors and shelves; ensure it is plugged in and securely locked.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.
• Remove trash, debris and cobwebs from balcony/patio.
• Inspect condition of planters and plants; remove debris.
• Remove dust, dirt, marks and fingerprints from entrance door(s).
• Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
• Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat in accordance with seasonal instructions.
• Remove dust, stains and marks from all baseboards, ledges and corners.
• Vacuum carpet in guest room.
• Spray room with deodorizer.
• Update status of rooms cleaned on assignment sheet.
• Return and restock caddy at end of shift.
• Empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys.
• Handle guest complaints by following the six step procedures and ensuring guest satisfaction.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items from guest rooms to the Supervisor.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
• All other duties as required.

This list of essential functions is not exhaustive and may be supplemented as necessary.

At least one month previous housekeeping experience required.

• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear…