Wellbeing Manager

Company Description

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever,
The Knox, Auberge Collection will debut in 2026 as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden.

A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike—offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.

For more information:

Follow The Knox on Instagram @theknoxauberge

Providing a serene atmosphere for guests and team members alike, the Wellbeing Manager is responsible for leading all daily spa operations while delivering exceptional guest experiences, achieving financial goals, and cultivating a culture of luxury service excellence. This role provides operational leadership across all wellbeing departments, including reception, attendants, massage therapists, estheticians, retail, and wellness programming.

• Manage all daily Wellbeingoperations to ensure seamless service delivery and exceptional guest satisfaction.
• Create and maintain weekly schedules for all Wellbeing team members
• Lead, coach, motivate, and develop the spa team while fostering a positive, collaborative culture.
• Recruit, interview, hire, onboard, and retain exceptional wellbeing professionals.
• Create and maintain thorough training plans for all wellbeing associates
• Conduct daily operational pre-shift meetings as well as walkthroughs to ensure cleanliness, presentation, maintenance, and readiness of all spa facilities.
• Ensure treatment rooms, locker rooms, lounges, and public areas consistently exceed luxury expectations.
• Manage Spa appointment flow and staffing to maximize operational efficiency and guest satisfaction.
• Resolve guest concerns and service recovery situations with professionalism and discretion.
• Attend daily, weekly and monthly departmental meetings for The Knox and represent Wellbeing accordingly as attendance is requested.
• Collaborate with all other departments to create seamless guest experiences.
• Ensure all opening and closing procedures are completed accurately.
• Maintain compliance with all local, state, and company health, sanitation, and safety standards.
• Support and guide spa attendants, therapists, and other team members during service periods
• Ensure all guest areas, including treatment rooms, locker rooms, and public spaces, meet cleanliness and presentation standards
• Respond to guest inquiries, requests, and complaints in a professional and timely manner
• Monitor inventory levels of professional products, retail merchandise, linens, supplies, and operating equipment.
• Complete monthly inventory reports on all Sparetail and submit to finance for spot checks.
• Organize training and onboarding of new spa team members

• Minimum 2–5 years of progressive leadership experience in a luxury spa, resort, hotel, or wellness environment.
• Demonstrated experience managing labor, scheduling, payroll, and operational budgets.
• Proficiency with spa management software, Microsoft Office, and POS systems.
• Strong leadership, communication, and problem-solving skills
• High attention to detail and commitment to luxury service standards
• Ability to manage multiple priorities in a fast-paced environment
• Professional appearance and demeanor required at all times
• Strong understanding of spa operations, guest flow, and service standards
• Ability to work a flexible schedule, including weekends and holidays
• CPR/First Aid certification preferred
• Bilingual abilities preferred

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels,…