Restaurant Manager

The Restaurant Manager

The Restaurant Manager is a leadership role on a team responsible for the daily performance of hotel outlets. Reporting to the Director of Restaurants, this leader builds a polished service culture and delivers distinctive dining experiences while driving team development, guest satisfaction, operational standards, and financial performance.

• Direct service periods with a visible floor presence, ensuring warm, polished, and attentive hospitality.
• Recruit, train, schedule, coach, and evaluate team members while developing emerging leaders.
• Set daily priorities through pre-shift meetings and ensure the team is prepared regarding menus, ingredients, wine, spirits, promotions, and guest preferences.
• Own standards for service, presentation, cleanliness, ambiance, outlet readiness, and operating procedures.
• Build meaningful guest relationships, anticipate preferences, and resolve concerns promptly and discreetly.
• Partner with Culinary, Stewarding, Finance, Banquets, Talent & Culture, and other departments to deliver seamless operations.
• Manage scheduling, payroll, labor productivity, inventories, purchasing, cost controls, revenue opportunities, and profitability with the Director of Restaurants.
• Ensure compliance with food safety, responsible alcohol service, sanitation, cash-handling, and workplace safety requirements.

Qualifications

• Progressive Food & Beverage leadership experience is required, preferably within a luxury hotel, resort, private club, or high-end restaurant.
• Minimum of five years of restaurant or hotel Food & Beverage experience, including two years in a leadership role, strongly preferred.
• Pre-opening or hotel-opening experience is highly desirable.
• Strong knowledge of elevated service, wine and spirits, labor management, budgeting, inventory controls, cost management, and guest recovery.
• Proven ability to develop talent, hold teams accountable, and foster a service-focused culture.
• Exceptional communication, organization, decision-making, and problem-solving skills.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred; equivalent experience will be considered.
• Food safety and responsible alcohol service certifications are required or must be obtained within the property's established timeframe.

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training