Membership Director

Inspired by leaders in hospitality and entertainment, Champions Social Club reimagines an iconic North Dallas steakhouse into a refined social destination, where elegance, connection and culture converge. With fine dining as a cornerstone of the membership offerings, our culinary philosophy is best described as a place “Where Global Flavors Meet Dallas Elegance.” Bringing more than 40 years of culinary expertise, including tenure at some of the most prestigious steakhouses in Texas, Executive Chef Connie Trujillo seamlessly blends global inspiration with classic Dallas steakhouse flare to create an unforgettable dining experience.

Beyond the culinary experience, Champions Social Club comes alive with curated entertainment for our members — from music to comedy to magic shows — and special events such as wine tastings, cigar and bourbon pairings, networking events and more. At Champions, culture is everything. We believe in limitless possibilities and building a team that values people above all. We’re driven by creativity, integrity and a shared passion for delivering exceptional experiences in every detail.

Champions Social Club is looking for a polished, relationship-driven Member Services Director to lead the member experience, oversee event sales for both internal and external events, and help grow a vibrant, engaged community. This role oversees the full membership journey—from welcoming and onboarding new members to strengthening engagement, retention, and long-term relationships.

The Member Services Director serves as a key ambassador for Champions, building meaningful connections, understanding member preferences, and ensuring every interaction feels personalized and elevated. Working closely with teams across the Club, this leader connects members with dining, poker, events, and experiences while developing the Member Services team to deliver the exceptional hospitality that defines Champions.

• Create a warm, welcoming, and professional environment for all members and guests.
• Own the long-term vision and roadmap for our Club membership programs and events, including the overall calendar of events and activations through close collaboration with F&B, Poker, and Catering and Events.
• Build genuine relationships with members by learning their preferences and interests, and proactively engage with members to strengthen relationships and encourage continued participation in the Champions community.
• Work closely with Membership, Food & Beverage, Poker Operations, Events, Marketing, and overall Club Leadership to provide a seamless member experience.
• Lead and train the concierge team to uphold high-level service standards.
• Manage and drive event sales operations, including oversight and leadership of Sales Manager, for both internal member events and external private event bookings, overseeing strategy, inquiries, revenue goals, sales pipeline, and execution.
• Directly oversee and lead the Concierge team, ensuring seamless operational execution and exceptional hospitality.
• Oversee front desk operations, including guest check-in, phone inquiries, and dining or event reservations.
• Partner with Venue leadership to improve membership performance and guest engagement.
• Identify operational barriers and develop solutions that improve execution.
• Serve as a knowledgeable resource for members regarding dining, poker, events, membership benefits, and other Club offerings.
• Proactively anticipate member needs and respond to questions, requests, and feedback promptly to deliver exceptional, personalized experiences.
• Assist with reservations, event information, membership questions, and general Club inquiries.
• Maintain a polished and professional presence that reflects Champions'…