Human Resources Coordinator

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas‑Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals.

Our highly competitive benefits package offers healthcare, PTO and paid holidays, on‑site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

The HR Services Team focuses on opportunities for improvement related to systems, processes, procedures, and data; taking a proactive approach versus reactive. The HR Coordinator is responsible for providing excellent service to colleagues and customers, and responsible for timely transactional processes which may include, but are not limited to data management updates, onboarding processes, initiating background checks, records and retention, and tuition reimbursement processing.

This position will coordinate, maintain, and provide data entry of various Human Resources transactions. The HR Coordinator may provide back‑up support to various positions/areas within HR Services, on an as needed basis.
Front desk high volume customer service, I‑9 processing and badge printing experience is strongly preferred. Prior experience de‑escalating issues is also preferred.

This position will be on‑site at the HR Service Center, Monday - Friday 8am to 5pm.

• PPO medical plan, available day one at no cost for full‑time employee‑only coverage
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Experience
  No experience required.
  May consider relevant years of experience in lieu of education (minimum of four (4) years of related experience with no degree).

• Experience
  Human Resources, customer service, data entry or related experience.
  Experience working with multiple ATS, CRM and HRM systems - specifically Taleo and People Soft products.

• Provides responses to inquiries from new hires, employees and/or external customers in areas such as: data entry or transactions inquiries/requests, tuition reimbursement inquiries, employee onboarding and processing, records management, or general customer service.
• Receive, triage, route or answer customer HR inquiries in a timely manner and provide multiple. Provide information and resources for customer inquiries as needed, educate customers how to access and utilize online resources for future inquiries.
• May provide support to monitoring or assistance with pending HR requests to ensure prompt resolution. Follow‑up with outstanding inquiries in order of issue age and urgency. Provide research and other information needed to close out the inquiry.
• Identify and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of response center.
• Processes, reviews, and/or audits various human capital management (HCM) employee transactions.
• Delivers excellent customer service for all preboarding activities; provides status updates to Talent Acquisition Partners and hiring managers. Completes new hire transactions in applicant tracking system accurately and in a timely manner; initiates pre‑employment tasks, such as background check process. Partners closely with Occupational Health team for status updates for required appointments.
• Provides new employee orientation information to new hire, answering questions and providing guidance in preparation for first day.
• Confirms details in applicant tracking system are accurate before new hire processing; responsible to complete HCM new hire transactions, if needed.
• Processes employee requests such as: verifying prior state…