Human Resources Services Specialist, TBHC

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas‑Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas‑Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals.

Our highly competitive benefits package offers healthcare, PTO and paid holidays, on‑site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

The HR Services Team includes responsibility for improvement related to systems, processes, procedures, and data that can be optimized to improve services provided in the HR Services Center and take a proactive approach versus reactive. The HR Specialist will be responsible for the resolution of cases phone, e‑mail or chat on a daily basis. This role will serve as back‑up in person to the HR Services Specialist to provide in‑person customer service.

This role will be the main point of contact for initial or Tier 1 level questions and would analyze the question and determine if escalation is necessary. This role will work in a cross‑functional manner to problem‑solve and address inquiries across all HR systems, processes, and procedures.

This position will service the Texas Behavioral Health Center. Schedule falls under a mostly remote hybrid work schedule which is currently one day every other week in office and as needed.

Previous Human Resources experience is strongly preferred. Tier one level service, onboarding and data management experience is preferred.

• PPO medical plan, available day one at no cost for full‑time employee‑only coverage
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

• Education
  Bachelor's Degree in business administration or related field
• Experience
  1 year of previous HR, recruiting, customer service or related experience
  Relevant years of experience can be considered in lieu of education (minimum of 4 years of related experience with no degree).

• Experience
  Experience in Talent Acquisition recruiting, talent onboarding, HR Generalist or HR Business Partner roles highly and
  Experience working with multiple ATS, CRM and HRM systems - specifically Taleo and People Soft products and
  Experience in high‑touch customer service with a focus on problem solving

• Provides friendly, reliable, and timely HR services. The HR Specialist is positioned to provide outstanding service to our internal customers and employees for everything from general inquiries to more complex solutions focused on any HR matters such as compensation, benefits, leaves of absence and employment transactions, etc.
• Provides a professional advisory and administrative service to UT Southwestern campus, new and existing employees, external customers encompassing a broad range of HR inquiries and processes, including supporting resolving Tier 1 level HR inquiries, correspondence, handling customer questions, or navigating non‑HR related inquiries to appropriate UT Southwestern department.
• Provides outstanding service to our internal and external customer with general to complex solutions on all HR related inquiries such as compensation, benefits, leave administration, recruitment, payroll, etc.
• Participates as part of a team that are subject matter experts on general HR knowledge and organizational information to effectively answer questions and help new hires or external customers navigate UTSW.
• Works with all staff members within HR Services, Human Resources and departments across UTSW to create and manage effective relationships.
• Liaise with teams within HR Services and Human Resources Center of…