Human Resources Administrator

POSITION OVERVIEW

MCI is recruiting a Human Resource Administrator to support key HR initiatives across our operations. This is a full‑time, on‑site position that requires employees to report to work at one of our locations.

Key responsibilities include:

• Provide general HR support in collaboration with operations teams
• Partner with the Talent Acquisition Team to ensure smooth and accurate onboarding of new hires
• Deliver high‑level administrative and professional support
• Draft and edit correspondence, reports, and other documents; gather and research information as needed
• Align HR strategies with business goals and recommend improvements
• Foster employee engagement through proactive and hands‑on approaches, including remote interactions
• Stay responsive to evolving business needs and external economic factors
• Champion innovative HR solutions and process enhancements
• Support employee relations, retention, and recognition programs
• Manage a high‑volume workload and multiple priorities effectively
• Demonstrate excellent organizational and interpersonal skills

Required:

• Minimum 1 year of experience in HR administration
• Some undergraduate education
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Effective conflict resolution and time management skills
• Strong presentation skills, both written and verbal
• Ability to thrive in a fast‑paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Capable of prioritizing tasks and meeting deadlines efficiently

Preferred:

• Experience in military or government settings
• Background in contact center environments
• Degree from an accredited two‑ or four‑year college or university
• SHRM‑SCP or equivalent HR certification

• Paid Time Off: Earn PTO and paid holidays
• Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes
• Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days; MEC plans after 30 days
• Retirement Savings: Available where offered
• Disability Insurance: Short‑term coverage
• Life Insurance: Options available
• Supplemental Insurance: Accident and critical illness coverage
• Career Growth: Internal promotion focus and advancement opportunities
• Paid Training: Earn while learning new skills
• Work Environment: Team‑oriented culture, casual dress code

This role is primarily sedentary with frequent use of computer, telephone and headset. The employee may occasionally move around the office, reach in any direction, and lift up to forty (40) pounds.

• Must be authorized to work in the country where the job is based
• Must submit up to a Level II background and/or security investigation with a fingerprint; job offers contingent on results
• Must submit to drug screening; job offers contingent on results

Consistent with the ADA, MCI will provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity workplace.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider…