Senior Human Resources Generalist

Position Summary

In this position as Senior HR Generalist, you will serve as a key partner in delivering a high-quality, employee-centered HR experience across The Family Place, supporting leaders and employees in navigating complex HR matters while driving effective, compliant, and efficient HR operations. You will work across all areas of Human Resources—including employee relations and performance management, payroll and benefits administration, HRIS management, leave administration, and compliance—building trust through collaboration, sound judgment, and resourceful problem-solving.

You will act as a primary point of contact for employee relations, conduct workplace investigations, support conflict resolution, and partner with the Head of HR and Compliance team to maintain organizational policies and ensure compliance with employment laws. You will manage HRIS administration and optimization in Paycom, develop HR metrics and dashboards, support recruiting and onboarding, and identify opportunities to improve HR processes and employee experience.

This role offers the opportunity to grow into an HR Manager role over time.

• Serve as a primary point of contact for employee relations matters.
• Conduct workplace investigations and support performance management and conflict resolution.
• Manage leave of absence processes, including FMLA, ADA, and other applicable leaves.
• Support workers' compensation and respond to unemployment claims, including hearings as needed.

• Oversee payroll, benefits, and leave administration processes in partnership with the Payroll & Benefits Coordinator.
• Guide day-to-day HR operations without direct supervisory responsibility.

• Oversee HRIS (Paycom) administration, configuration, and optimization, ensuring data accuracy and integrity.
• Develop and maintain HR metrics, dashboards, and reports to support data-driven decision-making.

• Partner with the Head of HR and the Compliance department to maintain the employee handbook and HR policies.
• Develop and maintain HR policies, procedures, and SOPs to ensure consistency, compliance, and operational effectiveness.
• Ensure compliance with employment laws and organizational policies.
• Identify opportunities to improve HR processes, systems, and overall employee experience.

• Partner with Talent Acquisition on recruiting efforts and support onboarding initiatives.
• Collaborate with the HR team on training and employee development initiatives.

• Performs other job-related duties as assigned.

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).
• 5+ years of experience working as a Human Resources Generalist.
• Demonstrated experience in employee relations and workplace investigations.
• Working knowledge of payroll, benefits, leave administration, and HR compliance.
• Experience with HRIS systems (Paycom preferred).
• Strong communication, problem-solving, and decision-making skills.

• HR certification (PHR or SHRM-CP).
• Experience in a nonprofit or multi-program environment.

• Valid Texas Driver’s License and a clear driving record.

• Comprehensive knowledge of HR practices across employee relations, payroll, benefits, and compliance.
• Understanding of employment laws including FMLA, ADA, workers' compensation, and unemployment insurance.
• Knowledge of HRIS systems, particularly Paycom.
• Familiarity with nonprofit HR practices and multi-program organizational structures.
• Knowledge of performance management and conflict resolution practices.
• Understanding of workplace investigation protocols and best practices.
• Strong communication skills, both written and verbal, for engaging with diverse stakeholders.
• Excellent problem-solving and decision-making skills.
• Ability to work across all areas of HR with equal competency and enthusiasm.
• Ability to navigate complex and sensitive HR situations with sound judgment and discretion.
• Ability to take ownership and follow through on HR initiatives and problem-solving.

• Competitive salary
• Health, dental, and vision insurance
• Short-Term and Long-Term Disability
• Multiple Life, AD&D, and Hospitalization in life insurance options
• Retirement options through 403(b), agency matching, and HSA accounts
• Generous paid time off and holidays
• Professional development opportunities
• Benefits referenced above for Full-Time employees

This job description is not intended to be all-inclusive. The Family Place reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Employment at will.