Senior Manager, US Employee Relations

Senior Manager, Employee Relations - Dallas, TX

Requisition

The Senior Manager, Employee Relations plays a critical role in fostering a safe, respectful, accountable and inclusive work environment s role independently manages complex, high-risk workplace issues across the US Region. The Senior Manager, ER partners with executives, people managers and employees to resolve workplace issues and mitigate risk.

• Leadership & Culture
  • Effectively supports business lines/functions, HR Business Partners and HR Heads in addressing complex workplace issues.
  • Demonstrates the ability to develop flexible and innovative recommendations to both new and existing issues.
  • Provides guidance and support on stakeholder discussions and escalated matters to ensure timely resolution and risk mitigation.
  • Shares accountability for communicating the Bank’s vision, values, and business strategy.
  • Demonstrates innovation by proactively identifying and implementing efficiencies that enhance Employee Relations processes, outcomes, and service delivery.
  • Acts as a champion of Scotia Bond, the Bank’s Raise a Concern Program and upholds the Bank’s Code of Conduct.
• Case Management & Investigations
  • Independently manages Employee Relations cases requiring expertise in employment law, Scotiabank’s Code of Conduct, and global HR policies.
  • Conducts formal investigations into allegations of serious misconduct (e.g., harassment, discrimination, violence, or other breaches of Scotiabank’s Code of Conduct) either independently or in collaboration with other investigative groups.
  • Provides early resolution and/or mediation support to people managers and employees.
  • Leads employee interviews, analyzes facts, prepares investigative reports, and presents findings and recommendations to senior leadership.
• Advisory & Coaching
  • Serves as a subject matter expert, providing timely strategic guidance and coaching to executives, people managers, and HR Business Partners on high-risk ER matters.
  • Communicates solutions clearly and concisely, considering client needs, assessing risks, and ensuring fairness and consistency in policy and practice.
  • Serves as a trusted advisor to people managers, employees, and HR Business Partners, providing guidance on workplace issues, performance management and conflict resolution while ensuring global consistency and compliance.
  • Demonstrates ability and flexibility when providing recommendations to respond to and address the evolving requirements of a particular business or circumstance.
• Strategic Partnerships & Insights
  • Collaborates with HR Business Partners on strategic initiatives such as reorganizations, changes to terms and conditions of employment and restructurings.
  • Identifies trends and provides insights to senior leadership to inform HR strategy, talent management and risk mitigation.
  • Provides training to people managers and employees on employee relations topics as required.
  • Demonstrates innovation by proactively identifying efficiencies that enhance Employee Relations processes, outcomes, and service delivery.
• Compliance & Risk Management
  • Ensures case documentation meets regulatory, legal and internal standards and adheres to operational risk, regulatory compliance, AML/ATF and conduct risk frameworks in all ER/LR activities.
  • Monitors adherence to ER processes and protocols, recommending improvements as needed, maintaining accurate and defensible case documentation that meets legal and internal standards.
  • Challenges existing practices and proposes innovative solutions to systemic issues.
  • Leads or participates in projects to drive organizational change within Employee Relations.
  • Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Post‑secondary degree or diploma in Human Resources, Employment Law or another related field preferred.
• 10+ years of experience in Human Resources, Employee Relations or Employment Law.
• Advanced knowledge of employment law, HR policies and ER best practices.
• Expertise in interviewing, negotiation, mediation, and conflict resolution techniques.
• Exceptional verbal and written communication skills, including report…