Sr. Associate, People Services

Position Title: Sr. Associate, People Services

Location: Dallas, TX

This position offers you the opportunity to expand your skills and experience as you support the Digital Realty global HR People Services team through a variety of administrative tasks, data entry updates, answering employee’s questions, managing the HR tickets and more. You'll join the largest data center provider in the world and learn about the department and its services from a highly-talented and experienced team.

As part of the team, you'll enjoy the best of both worlds: the close-knit atmosphere of our office (hybrid) as well as the stability and resources of a respected and growing global corporation. We are proactive about helping our people grow and develop, and as Digital Realty continues to grow, we'll be looking for proven players to move up.

In this role you will be responsible for maintaining data in our Human Resource Information System (HRIS), monitoring and assigning HR tickets to the appropriate contact, and ensuring compliance within our systems. Specifically, you will be responsible for:

• Maintain and update employee and contractor records in Oracle Human Capital Management (HCM), including onboarding, offboarding, promotions, and job changes
• Create and manage position data within Oracle HCM to ensure accurate organizational structure
• Monitor, manage, and resolve tier 1 HR tickets, escalating issues when necessary
• Provide responsive support to employees and HR partners by addressing HR-related inquiries
• Perform regular data validation and audits to ensure accuracy and integrity within HR systems
• Manage compliance-related tasks, including I-9 documentation and background checks
• Collaborate on HR projects focused on onboarding, offboarding, and employee data management
• Deliver excellent customer service to internal teams including HRBPs, employees, and IT
• Support general administrative functions within HR operations and people services

• Minimum 2 years of administrative or data entry experience, preferably in a Human Resources setting
• Strong organizational, time-management, and multitasking abilities with keen attention to detail
• Natural curiosity and a systems lens, understanding how work connects across teams and processes
• Professional and articulate communicator, comfortable interacting across all levels of the organization
• Excellent written and verbal communication skills with strong grammar, spelling, and punctuation
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Demonstrated customer service mindset and ability to handle multiple priorities with poise
• Self-motivated, goal-driven, and resourceful with a strong sense of ownership
• Reliable, punctual, and consistently dependable in delivering high-quality work
• Skilled at identifying process improvements and automation opportunities
• Experience with HRIS systems (e.g., Oracle) and ticketing tools such as Service Now or JIRA is a plus

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.